This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment
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Are you a natural sales person, friendly and calm under pressure? Then this is the opportunity for you! This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment.
A call centre is a centralised office used for receiving or making a large volume of requests by telephone. An inbound call centre is operated by a company to manage incoming product support or information enquiries from consumers.
The rapid growth of the outsourced call centre industry has contribute to the GDP of countries like South Africa, and provided hundreds of skilled and semi-skilled jobs.
GetOn established in 2006, with the vision to grow and sustain efficient and effective skills and entrepreneurial development programmes that empower youth, enhancing dignity and encouraging independence.
GetOn provides training to youth between the ages of 18-35 of whom 99% being black South Africans. We play a prominent role in the retail sector, as we provide high calibre staff that have exceeded in our training programmes into the economic workforce of South Africa.
This one-day skills based training course has been designed to ensure that delegates are capable, through practical tips and demonstrations, to collect an account through the use of a telephone.
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