Call Centre Training

Overview:

Are you a natural sales person, friendly and calm under pressure? Then this is the opportunity for you! This programme is intended for people working in call centre environment and is intended in improving competence in handling in-bound calls and providing information in a call centre environment.

A call centre is a centralised office used for receiving or making a large volume of requests by telephone. An inbound call centre is operated by a company to manage incoming product support or information enquiries from consumers.

The rapid growth of the outsourced call centre industry has contribute to the GDP of countries like South Africa, and provided hundreds of skilled and semi-skilled jobs.