Skills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
DurationSkills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
We provide skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and more.
This course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. With the right call center training, individuals become more and more motivated to perform as expected as they have an increase in the knowledge, skills and experience on the best way to get the job done at or above call center management expectations.
Proper call centre training empowers agents to be the best they can be at their jobs, which helps them hit performance targets and produce a better call center overall. Learn the fundamentals of telephone services and how to handle calls effectively.
Welcome to Skills Excel Training Institute the training institute of choice to all those who wish to upskill themselves and get employed. We specialise in short and long courses specifically designed to getting you ready for the working environment!
Testimonials
We have helped hundreds of our graduates find suitable employment by up-skilling them with practical useful skills. Studying with us now and get your professional life off the ground.
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Improve Customer Experience and Profits. Suitable for Restaurants, Hotels, Resorts, Game Lodges, Guest Houses and other Hospitality Businesses • 7 Star Service
This course prepares graduates to work at Point of Sale e.g. as cashiers or sales assistants. Focus is placed on customer skills as well as computer skills specific to the industry.
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