Skills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
DurationSkills Excel Training Institute provides call centre training, the course you’ve been looking for all this time. We will help you to learn about the duties of a call centre agent.
We provide skill building in every aspect of handling calls from customers such as the use of probing techniques, voice control, what to say when, rapport building and more.
This course is designed to help call center professionals expertly handle customer calls and ensure that every caller receives the best possible service. With the right call center training, individuals become more and more motivated to perform as expected as they have an increase in the knowledge, skills and experience on the best way to get the job done at or above call center management expectations.
Proper call centre training empowers agents to be the best they can be at their jobs, which helps them hit performance targets and produce a better call center overall. Learn the fundamentals of telephone services and how to handle calls effectively.
Welcome to Skills Excel Training Institute the training institute of choice to all those who wish to upskill themselves and get employed. We specialise in short and long courses specifically designed to getting you ready for the working environment!
Testimonials
We have helped hundreds of our graduates find suitable employment by up-skilling them with practical useful skills. Studying with us now and get your professional life off the ground.
Call Centre course is offered by Awico Training Centre for all skill level. We Have Fully Registered Best Instructors and also offer free accommodation to students who are from far, also the school assists in finding a job.
Students are taught basic office administration skills to be able to run a reception area. Skills taught include more advanced computer skills, handling of mail, faxes etc, telephone etiquette, customer service, caring for office equipment and filing of documents into an existing system.
Don’t miss the call of success! Enrol in one of our fantastic Receptionist Courses and upgrade your skills. You’re just one ring away from the greatness that awaits.
Call centers are centralized offices used for receiving or sending large volumes of telephonic requests. There are inbound call centers for incoming product support inquiries and outbound call centers for telemarketing, solicitation of donations, debt collection and market research.
Customer Service training is offered by Eruditio. We provide quality skills development training and, enterprise and supplier development solutions by partnering with corporate companies across South Africa.
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