We provide exceptional Call Centre Training & Development Programmes, increase your Customer Satisfaction Scores and Sales with a Bespoke Programme.
DurationWe provide exceptional Call Centre Training & Development Programmes, increase your Customer Satisfaction Scores and Sales with a Bespoke Programme.
In today’s modern world, there are many ways of interacting with customers, but many situations still require being able to speak to someone over the phone. Call centres are an undervalued point of contact with your customers.
For many customers, this will be the only touchpoint they have with your business, so it’s important that it’s a positive and efficient experience.
Who is it for?
Call Centre Training Courses are for businesses in highly-competitive industries such as energy, telecoms and banking, call centre experience can be a defining factor in customer loyalty and retention.
With information easily available online, customers who aren’t satisfied can switch to a new supplier with the click of a button.
It’s as important for your call centre managers as it is for your call centre agents to learn how to efficiently handle complaints and other issues.
If everyone involved in the process is on the same page, you’ll be able to provide a much better overall customer experience.
All too often, call centre employees are viewed as outsourced support. However, as some customers’ main point of contact, they must reflect all the values of the business.
Ultimately, they are an extension of your living, breathing brand. Make sure that experience is the best it can be through Bespoke Call Centre Training.
Learning that sticks!
How we work and why you’ll love working with us on your next project.
By motivating developing and enabling your people through learning, we can help you achieve your organisational goals.
Our consulting process ensures we deeply understand your business and learn what really makes your people and your customers tick. Through this approach, we are able to design a solution that perfectly fits your needs, and provides the outcomes you desire.
We aim to give our clients more than just a great learning experience. We work with you to measure ROI/ROE post-deployment, measure, test and adjust the learning to fit any further challenges and opportunities that you may face down the line.
At MPI, it’s all about your learning and development requirements. Your performance challenges, your strategic outcomes, and the solution you need.
We love to working collaboratively
We approach each project focusing on our client’s needs. We collaborate with you, our client to provide you with exactly what you need to achieve your learning goals. We work with you to identify your challenges through detailed research and feedback.
Through our carefully selected partners, we can provide cutting-edge solutions that deliver the results you need, on time and on budget. MPI aims to empower you with the skills and knowledge to drive ongoing change and growth throughout your business.
Our Consultants, Trainers & Designers are some of the best in the industry. Hand-picked for each project, we ensure they are the right people to deliver, design and lead your people through their learning journey. We want you to feel a deep trust with our consultants and know they are dedicated to you and your business growth.
We work with expert thought leaders who think creatively, they bring passion, engagement and joy into the learning we deliver. After all, if the person at the front of the room loves what they do, your learners will too!
Customer service is essential because every organisation needs the continued support of its customers. Whenever clients lose faith in the willingness of organisations to give good service, they find alternative suppliers. To live long and prosper, every organisation needs to master the art of custo...
The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support. In this role, you’ll train to be an advocate of customer service, acting as a referral point for dealing with more complex or technical customer requests, complaints and queries.
To deliver the best face-to-face customer service you must think like a customer. Put yourself in their shoes and consider how you would feel being served by you.
This accredited qualification is suitable you if you are 19+ and want to improve your knowledge of the importance of customer service including how to satisfy customers’ expectations.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
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