Participants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships
Participants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships and much more.
This training course is now available in Singapore. This Sales and Customer Service training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.
Your Learning Outcomes
By the end of this course, participants will be able to:
Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element.
Learn aspects of verbal communication such as tone, cadence, and pitch.
Demonstrate an understanding of questioning and listening skills.
Acquire comfort in delivering bad news and saying no.
Learn effective ways to negotiate.
Understand the importance of creating and delivering meaningful messages.
Use tools to facilitate communication.
Realize the value of personalizing interactions and developing relationships.
Practice vocal techniques that enhance speech and communication ability.
Personalize techniques for managing stress.
Training, developing + equipping leaders to improve their leadership. Supporting leaders to improve their leadership involves enhancing their self-awareness, situational awareness, and equipping them with effective strategies and tactics.
You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles
The Professional Telephone Skills workshop is specially designed and customized to enable participants to: Efficiently obtain information, deliver messages and gain commitment to further organisational objectives in a professional manner.
Learn the leading fundamentals and methodologies that a customer-oriented company takes to put the customer first - so that they keep coming back.
This course will equip learners with the necessary skills and knowledge in building relationships with customers.
Our Customer Service Excellence Program helps achieve exceptional customer satisfaction, repeat business, referral business, brand reputation and long-term relationships.
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