Call Centre Training: Sales and Customer Service Training for Call Centres

Participants in this course will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships and much more.

This training course is now available in Singapore. This Sales and Customer Service training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Your Learning Outcomes

By the end of this course, participants will be able to:

• Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element.

• Learn aspects of verbal communication such as tone, cadence, and pitch.

• Demonstrate an understanding of questioning and listening skills.

• Acquire comfort in delivering bad news and saying no.

• Learn effective ways to negotiate.

• Understand the importance of creating and delivering meaningful messages.

• Use tools to facilitate communication.

• Realize the value of personalizing interactions and developing relationships.

• Practice vocal techniques that enhance speech and communication ability.

• Personalize techniques for managing stress.