Certificate II In Tourism

SIT20116 Certificate II in Tourism provides the skills and knowledge for an individual to be competent in a defined range of basic tourism technical skills. 

Work would be undertaken in an office environment where the planning of tourism products and services takes place, in the field where tourism products are delivered or a combination of both. 

The field includes any destination, local or regional area, tourist precinct, site, attraction or onboard form of transportation.

Important! For School Student:

Vocational education and training in Schools (VETiS) is VET undertaken by students while they are at secondary school. Students are offered education and training focused on delivering qualifications that provide the skills and knowledge required for specific industries. Students can undertake VETiS as part of their school studies. This training can be delivered by school RTOs, or students can enrol in a course at TAFE or another RTO.

If you are a school student and wishing to study SIT20316 Certificate II in Hospitality, please read the Student Handbook VETiS.

Units:

•  4 core units
• • 7elective units, consisting of:
• – the remaining 4 units may be selected from this or another endorsed Training Package or accredited course
• – a minimum of 3 units must be selected from the electives list
• CORE UNITS:
• SITTTIND001 – Source and use information on the tourism and travel industry
• SITXCCS003 – Interact with customers
• SITXCOM002 – Show social and cultural sensitivity
• SITXWHS001 – Participate in safe work practices
• ELECTIVE UNITS:
• SITHACS001 – Clean premises and equipment
• SITXCCS001 – Provide customer information and assistance
• SITXCCS002 -Provide visitor information
• BSBCMM201- Communicate in the workplace
• BSBWOR203 – Work effectively with others
• SITXCOM003 – Provide a briefing or scripted commentary
• BSBSUS201 – Participate in environmentally sustainable work practices
• SITXFIN001 – Process financial transactions
• SITXFSA001 – Use hygienic practices for food safety
• SITHFAB002 – Provide responsible service of alcohol
• SITHFAB005 – Prepare & serve espresso coffee
• SITTTSL001 – Operate online information systems
• SITTTSL002 – Access and interpret product information
• SITXCOM001 – Source and present information
• SITXINV001 – Receive and store stock
• SITTGDE001 – Interpret aspects of local Australian Indigenous culture
• HLTAID003 – Provide first aid