The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
DurationThe Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
Qualify was established in 2012 by Donna McMahon and initially began in the disability employment space, as this, along with a passion for helping others facing disadvantage, was the driving force behind creating the company.
Later Qualify moved into assisting individuals experiencing difficulties in gaining employment in regional areas and subsequently received ongoing funding since 2016 from Jobs Victoria.
Qualify’s head office is based in Echuca, with other offices in Wodonga, Ballarat, Swan Hill, Traralgon and Geelong as well as satellite sites in Shepparton, Seymour, Bendigo and Wangaratta – allowing Qualify to continue to focus on assisting regional areas of Victoria.
In 2019, Qualify opened a branch in Ballarat to support Central and Western Victoria and established a metropolitan satellite site in Melbourne to support North & Western Regions. Qualify is also now operating in South Australia with an office located in the heart of Adelaide.
Qualify’s specialist training and employment support services are available nationally, with access through our online learning portal and central support teams.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations.
Good customer service and communication skills are highly valued by employers in many different industries and areas of work, and this skill set will get you job ready with exactly the skills you need. This skill set includes following infection prevention and control policies and procedures, imple...
If the attitudes of your staff do not reflect a focus on customer service, Strategix can help. Create a positive impression, and improve the satisfaction of your customers with this half day course. This course covers essential topics in providing quality customer service. Good customer service is ...
In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer’s need a...
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
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