The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
DurationThe Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
Qualify was established in 2012 by Donna McMahon and initially began in the disability employment space, as this, along with a passion for helping others facing disadvantage, was the driving force behind creating the company.
Later Qualify moved into assisting individuals experiencing difficulties in gaining employment in regional areas and subsequently received ongoing funding since 2016 from Jobs Victoria.
Qualify’s head office is based in Echuca, with other offices in Wodonga, Ballarat, Swan Hill, Traralgon and Geelong as well as satellite sites in Shepparton, Seymour, Bendigo and Wangaratta – allowing Qualify to continue to focus on assisting regional areas of Victoria.
In 2019, Qualify opened a branch in Ballarat to support Central and Western Victoria and established a metropolitan satellite site in Melbourne to support North & Western Regions. Qualify is also now operating in South Australia with an office located in the heart of Adelaide.
Qualify’s specialist training and employment support services are available nationally, with access through our online learning portal and central support teams.
Are you after a practical course to complement your existing skillset? Our Customer Experience courses will expand your expertise in a social and interactive learning environment with regular classmate interactions, weekly live video sessions, and on-demand private consultations with your mentor.
This course looks at the sources of conflict and how you can handle them more effectively. You’ll evaluate your current approach to conflict management, consider factors that may be affecting communication, and learn advanced verbal techniques for de-escalation.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Our hands on Customer Service Training courses will help you to provide a unique customer experience by anticipating your customers’ needs and exceeding their expectations.
Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
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