The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
DurationThe Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
Qualify was established in 2012 by Donna McMahon and initially began in the disability employment space, as this, along with a passion for helping others facing disadvantage, was the driving force behind creating the company.
Later Qualify moved into assisting individuals experiencing difficulties in gaining employment in regional areas and subsequently received ongoing funding since 2016 from Jobs Victoria.
Qualify’s head office is based in Echuca, with other offices in Wodonga, Ballarat, Swan Hill, Traralgon and Geelong as well as satellite sites in Shepparton, Seymour, Bendigo and Wangaratta – allowing Qualify to continue to focus on assisting regional areas of Victoria.
In 2019, Qualify opened a branch in Ballarat to support Central and Western Victoria and established a metropolitan satellite site in Melbourne to support North & Western Regions. Qualify is also now operating in South Australia with an office located in the heart of Adelaide.
Qualify’s specialist training and employment support services are available nationally, with access through our online learning portal and central support teams.
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
Sales And Customer Service training is offered by Drake Training. Drake Training and our partners provide customized training covering the full suite of Microsoft Desktop Applications at Foundations, Intermediate and Advanced Levels.
The KONA Group’s CSO training is a world-class training program. Our customer service training is designed to provide the foundation for your commercial success – by delivering excellence in customer experience.
Our phone etiquette training enables participants to handle telephone call more professionally. Our phone skills training helps people to understand the needs of customers and use the phone in an effective way
Ensure your customer service team has the skills and attitude to deliver outstanding customer service - every time. TAFE Enterprise offers customised training solutions designed to increase the quality of your customer service, adding immediate improvement in customer satisfaction.
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