The Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
DurationThe Certificate III in Business (Customer Engagement) introduces students to the basics of Business and Customer engagement - including practical skills in working with people and using Microsoft Office.
Qualify was established in 2012 by Donna McMahon and initially began in the disability employment space, as this, along with a passion for helping others facing disadvantage, was the driving force behind creating the company.
Later Qualify moved into assisting individuals experiencing difficulties in gaining employment in regional areas and subsequently received ongoing funding since 2016 from Jobs Victoria.
Qualify’s head office is based in Echuca, with other offices in Wodonga, Ballarat, Swan Hill, Traralgon and Geelong as well as satellite sites in Shepparton, Seymour, Bendigo and Wangaratta – allowing Qualify to continue to focus on assisting regional areas of Victoria.
In 2019, Qualify opened a branch in Ballarat to support Central and Western Victoria and established a metropolitan satellite site in Melbourne to support North & Western Regions. Qualify is also now operating in South Australia with an office located in the heart of Adelaide.
Qualify’s specialist training and employment support services are available nationally, with access through our online learning portal and central support teams.
Customer Service course is offered by Hanmac Pty Ltd. Short courses are a great way to fill the gaps in your knowledge and give you a competitive edge when it comes to job promotions. As technology evolves systems, programs and practices change, making it critical for workers to refresh their skil...
Great customer service is at the core of a successful business whether it is a small or a large enterprise
Customer service starts with listening to the customer and finding out what their needs are, then working with them to achieve their goals. As service providers, you have the power to create a trusting, caring, and customer responsive environment.
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
elephone sales are a highly effective and efficient medium of selling when done the correct way. You can close many deals by calling the right people, and even more if you have the proper telephone skills training in Brisbane.
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