While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
DurationWhile studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
Some of the things you’ll do in your job at this level would include providing excellent customer service, working in a team environment, working with computers, working to key performance indicators, providing support to a team, providing technical advice and capturing data. You might work under supervision but may have some authority to delegate.
We’re pretty sure you’ll also get a lot of confidence to prepare you for work. You can learn how to do customer service stuff, try a few things, get some feedback from our Mentors, and then become really good at this. You can slap your resume - complete with your new Certificate III in Customer Engagement qualification - onto the desk of the job interviewer knowing you’ve got what they want!
Edmund Barton College is the brainchild of Tony Chesher, who has spent years running education organisations like Maddisson Training, overseeing the education of many thousands of students since 2003. Tony realised that students have three often opposing requirements.
Everyone wants the best education possible, everyone wants to save as much money as possible, and everyone wants training that fits around their lifestyle.
Tony and his team realised that bricks and mortar colleges are unable to provide high-quality education at a low cost for the students because the colleges’ own costs are so high.
The solution was to create a business college with 100% online delivery, and a heavy reliance on the most cutting edge education technology. We built in a supportive, mentoring culture and we baked fun into our learning materials and delivery.
Key to business success is excellence in customer and client service. By completing this customer service excellence training course, you will gain the knowledge and skills to ensure customers' expectations are met in the selling of products and provision of services.
This course equips you to provide quality customer service when working in any sector of the tourism, travel and hospitality industry. Achievement of these units provides credit towards qualifications in tourism, travel, hospitality, events and commercial cookery.
Each and every one of us serves customers, whether we realise it or not. Maybe you’re on the front lines of a company, serving the people who buy your products.
Anyone wishing to develop their customer service skills in the workplace leading to more engaged and satisfied customers. Includes skills for handling difficult customers.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
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