While studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
DurationWhile studying for Certificate III in Customer Engagement, you’ll learn about engaging with customers both face-to-face and over the phone in a Contact Centre.
Some of the things you’ll do in your job at this level would include providing excellent customer service, working in a team environment, working with computers, working to key performance indicators, providing support to a team, providing technical advice and capturing data. You might work under supervision but may have some authority to delegate.
We’re pretty sure you’ll also get a lot of confidence to prepare you for work. You can learn how to do customer service stuff, try a few things, get some feedback from our Mentors, and then become really good at this. You can slap your resume - complete with your new Certificate III in Customer Engagement qualification - onto the desk of the job interviewer knowing you’ve got what they want!
Edmund Barton College is the brainchild of Tony Chesher, who has spent years running education organisations like Maddisson Training, overseeing the education of many thousands of students since 2003. Tony realised that students have three often opposing requirements.
Everyone wants the best education possible, everyone wants to save as much money as possible, and everyone wants training that fits around their lifestyle.
Tony and his team realised that bricks and mortar colleges are unable to provide high-quality education at a low cost for the students because the colleges’ own costs are so high.
The solution was to create a business college with 100% online delivery, and a heavy reliance on the most cutting edge education technology. We built in a supportive, mentoring culture and we baked fun into our learning materials and delivery.
Customer Service course is offered by Hanmac Pty Ltd. Short courses are a great way to fill the gaps in your knowledge and give you a competitive edge when it comes to job promotions. As technology evolves systems, programs and practices change, making it critical for workers to refresh their skil...
Customer Service Courses are offered by Karen Sheldon Training.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
Telephone Skills course is offered by Envisage Training for all skill level. This course is for every employee who answers a phone; receptionists, switchboard operators, administrative assistants, sales administrators, personal assistants, sales teams.
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