Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
DurationGet the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
What you will learn:
There are many aspects of customer service and this course provides you with the necessary skills to resolve a combination of basic and complex customer contact processes.
Use multiple information systems
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Process customer complaints
Identify and plan sales prospects
Study how you want to with the flexible options at MyPath Education. Our education options are created with the busy student in mind. Enrol and participate in classes either in person in Brisbane, or online.
Take your career aspirations to the next level by en-rolling in one of our business courses in Brisbane, alternatively sign up for an industry related course to further your expertise. Whatever option you choose, the team at MyPath are ready and willing to assist.
This workshop will give you the skills to deliver a level of customer service that sets your organisation apart. Â You will learn ways to attract, connect with and retain customers in a competitive marketplace, including how to turn complaints into opportunities.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
Excellence in customer service is integral to an organisation’s strategy and planning – it is not just about the standards, systems, products and services an organisation has to offer, it’s also about the attitudes, knowledge and skills of the people who work within the business.
Impersonal or indifferent customer service creates dissatisfaction and loses customers! Your Receptionist is the face and the voice of your business and the key to making a professional and positive first impression upon your potential cliental.
This customer service training program has been designed to meet high customer service and conflict resolution expectations desired by many organisations. It aims to provide the interpersonal skills and knowledge required to deal with customers, clients, fellow workers.
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