Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
DurationGet the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
What you will learn:
There are many aspects of customer service and this course provides you with the necessary skills to resolve a combination of basic and complex customer contact processes.
Use multiple information systems
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Process customer complaints
Identify and plan sales prospects
Study how you want to with the flexible options at MyPath Education. Our education options are created with the busy student in mind. Enrol and participate in classes either in person in Brisbane, or online.
Take your career aspirations to the next level by en-rolling in one of our business courses in Brisbane, alternatively sign up for an industry related course to further your expertise. Whatever option you choose, the team at MyPath are ready and willing to assist.
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Customer Service course is offered by Hanmac Pty Ltd. Short courses are a great way to fill the gaps in your knowledge and give you a competitive edge when it comes to job promotions. As technology evolves systems, programs and practices change, making it critical for workers to refresh their skil...
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
Gain the skills to create good relationships with customers, provide quality service and help a business to improve customer service levels.
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