Get the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
DurationGet the skills necessary to effectively and professionally communicate with your customers. The BSB30215 Certificate III in Customer Engagement is a popular course with those committed to going above and beyond to deliver the best customer experiences.
What you will learn:
There are many aspects of customer service and this course provides you with the necessary skills to resolve a combination of basic and complex customer contact processes.
Use multiple information systems
Work effectively in customer engagement
Develop product and service knowledge for customer engagement operation
Deliver and monitor a service to customers
Process customer complaints
Identify and plan sales prospects
Study how you want to with the flexible options at MyPath Education. Our education options are created with the busy student in mind. Enrol and participate in classes either in person in Brisbane, or online.
Take your career aspirations to the next level by en-rolling in one of our business courses in Brisbane, alternatively sign up for an industry related course to further your expertise. Whatever option you choose, the team at MyPath are ready and willing to assist.
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