Certificate In Client Service Excellence

Excellent client service differentiates the excellent organization from the mediocre, the dubious, and the short-lived. This has been true almost as long as businesses have been around.

But now client expectations for service extend beyond businesses and into areas of public service. Furthermore, expectations are harder than ever to meet. An always-connected public have come to expect always-available services.

These services must be not only consistently high-quality and customized, but also fast.

In a society where social media tools have taken word-of-mouth to a whole new level, the public service and other organizations must close the perceived gap between expectations and current standards of delivery.

The Certificate in Client Service Excellence is designed to prepare you for the challenge. After the core courses and one elective, you will be equipped to deliver excellent client service and to promote and support a culture of client service excellence in your organization.

Key Outcomes:

• Master the fundamentals of client service excellence

• Push beyond current constraints by engaging in creative thinking to go beyond what already exists to imagine something better

• Design innovative solutions to problems and implement better models

• Create deeper connections to those you are serving and become a credible engaging communicator

• Work with your colleagues in a high performance team where everyone understands and lives up to appropriate roles and responsibilities

• Engage in cooperation and joint problem solving to create more productive work environments

• Systematically identify goals, emerging opportunities and possible obstacles in order to become more strategic and effective in applying energy and resources to meet client needs