Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
DurationAre you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.
Graduates of this programme will better understand the contact centre industry and develop essential knowledge and practical work skills through simulated and on the job experiences. A work placement is part of this programme, and will give you the opportunity to apply and further develop the skills that employers are looking for.
This programme is offered through blended delivery. This means you will take part in a mix of block courses at UCOL, online learning, and attendance at a seven-week work experience placement.
An educational institution with a history dating back to 1896, UCOL Limited has a proud and well-earned reputation for supporting our community’s learning.
This connection with community is crucial to what we do, and it ensures that our programmes help students develop in-demand skills. Many of our lecturers are practitioners as well as teachers, and our partnerships with industry mean that the majority of our students get hands-on work experience.
As a modern Institute of Technology and Polytechnic, UCOL’s specialties include Applied Engineering and Trades, Health and Sciences, and Humanities and Business. Our environments have been designed to enhance student learning, supported by a relationship-based teaching approach. By studying with us, students learn valuable life skills and can make a difference.
As of 1 April 2020, UCOL Limited is a subsidiary of New Zealand’s national vocational skills and training Institute. Acting as a parent organisation to our nation’s 16 vocational institutes and Industry Training Organisations, Te Pūkenga will create a strong, unified system that makes collaboration easier. While we foster relationships with other institutes, our mission remains the same - we exist to inspire students, businesses and communities to succeed.
You might think that a customer-centred approach to business should come naturally, but that’s just not so. In fact, understanding customer needs and motivations – and how to ensure they’re met – is one of the greatest business challenges of all.
The service industry requires you to have a wide range of skills. This starter package will give the best start! This is a great mix of theory and practical assessments. Will suit anyone that wants to work in hospitality, retail or travel and tourism.
The impact these interactions have on the wellbeing of your business and employees is critical and far reaching. This course allows everyone who works with customers to explore the challenges and opportunities of building amazing customer experiences.
Helping Your Organisation Reach Its Full Potential Through Effective Training. The Training You Need, The Results You Want. We help people and organisations reach their professional potential. We provide customised training solutions for companies and individuals.
Level 2: Retail, Customer Service & Sales Support Course is offered by MSL Training. If you have no experience or qualifications, or you’ve been out of study for some time, this is a great place to start.
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