Certificate in Customer Experience Management

by UCOL (Manawatu Campus) Claim Listing

Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.

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img Duration

10 Weeks

Course Details

Are you seeking a career in a customer-facing role? UCOL’s Certificate in Customer Experience Management (Contact Centre) Level 4 will provide you with the essential skills and knowledge for a successful career in the contact centre industry.

Graduates of this programme will better understand the contact centre industry and develop essential knowledge and practical work skills through simulated and on the job experiences. A work placement is part of this programme, and will give you the opportunity to apply and further develop the skills that employers are looking for.

This programme is offered through blended delivery. This means you will take part in a mix of block courses at UCOL,  online learning, and attendance at a seven-week work experience placement.

 

  • Palmerston North Central Branch

    18 Princess Street, Palmerston North Central, Palmerston North
  • Whanganui Central Branch

    16 Rutland Street, Whanganui Central, Whanganui

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