The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
DurationAbout the course
The Certificate in Customer Service is an accredited course and is ideal if you are interested in working in a customer service role or just want a better understanding of customer service for self-employment purposes and would make a great addition to your CV.
The course is suitable for all learners who have a basic understanding of customer service or those wishing to enhance their skills and is aimed at people looking to return to work, change careers or have been in customer service role but without any formal qualifications.
The qualification will provide you with the knowledge required to deal with customers on a daily basis and is applicable to a variety of work environments.
?
During this course you will study:
Level 2 Certificate in Customer Service
What will I be able to do after completing the course?
Progression to an Apprenticeship or other qualifications including Customer Service at Level 3
How will I be assessed?
Portfolio of Evidence
Entry requirements?
You must be qualified at Entry Level 3 or above in English and maths and have completed the Award in Customer Service at Level 1.
Our Mission Statement
The Finance and Management Business School (FMBS) provides a centre of educational excellence accessible to all learners regardless of background, starting point or ability to enable them to realise their career potential.
We are a leading provider of innovative, inspirational and life changing high-quality training programmes which facilitate the transition back into work for unemployed learners and progression opportunities for those already employed and looking to progress in their chosen field.
About Us
Welcome to FMBS, one of the UK’s leading providers of training for unemployed people and those looking to reskill.
Our offer is designed to deliver programmes which help people improve their lives by delivering a range of affordable programmes across many sectors which are free to most learners.
Our training programmes will enable those wanting to gain employment to do so rapidly through undertaking courses which are delivered over a short period of time, at times convenient to you and with additional support to enable you to overcome any additional barriers to employment you may have such as an inability to afford AAT Membership Fees, Forklift Licences and SIA Security Licences. Our records show that the majority of learners who complete our programmes progress into employment.
For those looking to reskill we offer a range of on-line classroom based learning solutions which will enable you to study in a timeframe designed to meet your particular needs whether you want to learn at home, on the go or in a College environment.
Our programmes are chosen to link into areas with skills shortages such as Payroll. Evidence suggests that people who are better qualified earn higher salaries so adding qualifications to your CV will not only help you climb the career ladder they will also enable you to earn more money!
Our expert teaching team have many years’ experience in delivering the qualifications we offer giving you the confidence and support you need to succeed.
We look forward to welcoming you to an FMBS course very soon to begin your qualification, employment and/ or job improvement journey!
The Customer Service Practitioner qualification is ideal for those that are looking to improve their knowledge and skills to develop a career within a Customer focused sector.
Our developing customer service skills level 1 qualification is delivered online and is intended to be accessible to a wide range of adult learners of all abilities. This qualification comprises a unit from the level 1 award in exploring occupational studies course.
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.
The telephone skills training course provides practical and effective telephone skills and techniques to confidently answer calls, as well as how to professionally respond to telephone enquiries and handle complaints.
Who should attend? This course is aimed at anyone who communicates with customers, either internally or externally, face to face or on the phone, and the managers who lead them.
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