The UCOL Te P?kenga New Zealand Certificate in Food and Beverage Service (Restaurant Services) (Level 4) will teach you how to interact with colleagues and customers so you can provide a memorable, high-quality dining experience.
DurationThe UCOL Te P?kenga New Zealand Certificate in Food and Beverage Service (Restaurant Services) (Level 4) will teach you how to interact with colleagues and customers so you can provide a memorable, high-quality dining experience.
Graduates of the UCOL Te P?kenga New Zealand Certificate in Food and Beverage Service will be able to:
Apply health and safety, food safety and security practices
Monitor and maintain interactions between colleagues, managers and customers to provide efficient service
Follow standard operating procedures to deal with familiar problems in a hospitality establishment
Employment opportunities include working in:
Hotels
Restaurants
Cafés
Bars
Overseas work
Or staircase to further study
Note: As a subsidiary of Te P?kenga - New Zealand Institute of Skills and Technology, UCOL Te P?kenga is committed to providing the best learning outcome for you.
As part of this, all programmes are currently being reviewed to make them portable, consistent, and closely aligned with the needs of the industry.
When published, this course information is correct, but the courses offered may change over time. If you have any questions call an Enrolment Advisor on 0800 468 265.
From 2023, UCOL Te P?kenga and the programme you have enrolled in will become part of Te P?kenga. So, if you join UCOL Te P?kenga in 2023, you will be awarded Te P?kenga certification. And, if you are a current learner graduating in 2023, you will be awarded a co-branded certificate.
This programme consists of 60 credits.
Operational Restaurant Service (20 Credits)
Learn to become a competent food server with advanced skills. The course covers:
Menu design - factors influencing menu style; types of menus; menu terms; principles of menu design; menus for dietary needs; and upselling skills
Advanced food service - silver service and other advanced service techniques
Supervisory food service - styles of service, staff requirements and customer considerations.
Operational Beverage Service (25 Credits)
Learn to become a competent beverage server with advanced skills, and how to monitor and maintain legislative compliance requirements for a hospitality establishment. The course covers:
Preparation and presentation of espresso and other beverages from an espresso machine - bean-to-cup processes for coffee; storage and handling of products used by a barista; espresso and milk preparation; presentation techniques; faults and corrections in brewing processes; and other beverages, including hot chocolate, chai latte etc.
Preparation and presentation of tea beverages - harvest and process methods; types of tea; preparation and service of tea; and storage and handling of tea
Espresso equipment identification, handling and maintenance - equipment types and uses; maintenance; equipment faults; and emergency repairs
Non-alcoholic beverages - mineral waters; juices; smoothies; preparation and service techniques; and fault identification and correction
Wines, spirits and liqueurs, beer and cider - production processes; types and styles; preparation and service techniques; and fault identification and correction
Cocktail mixology - production processes; types and styles; preparation and service techniques; and fault identification and correction
Hospitality specific legislation - Smoke Free Environments Act; Privacy Act; Innkeepers Act; Consumer Guarantees Act; and Employment Legislation
Management of licensed premises - nature and effect of alcohol; legal requirements and offences when managing a licensed premise; benefits of responsible service of alcohol; liquor licence criteria and offences against; maintenance of a safe drinking environment as a manager of licensed premises; and service techniques for prohibited persons and slowing of service.
Hospitality Service Standards (15 Credits)
Learn standards of professional practice for advanced food and beverage service. The course covers:
Hazards within the workplace
Health and safety in the workplace
Food safety management
Food safety plans
Advanced customer service
An educational institution with a history dating back to 1896, UCOL Limited has a proud and well-earned reputation for supporting our community’s learning.
This connection with community is crucial to what we do, and it ensures that our programmes help students develop in-demand skills. Many of our lecturers are practitioners as well as teachers, and our partnerships with industry mean that the majority of our students get hands-on work experience.
As a modern Institute of Technology and Polytechnic, UCOL’s specialties include Applied Engineering and Trades, Health and Sciences, and Humanities and Business. Our environments have been designed to enhance student learning, supported by a relationship-based teaching approach. By studying with us, students learn valuable life skills and can make a difference.
As of 1 April 2020, UCOL Limited is a subsidiary of New Zealand’s national vocational skills and training Institute, Te Pūkenga. Acting as a parent organisation to our nation’s 16 vocational institutes and Industry Training Organisations, Te Pūkenga will create a strong, unified system that makes collaboration easier. While we foster relationships with other institutes, our mission remains the same - we exist to inspire students, businesses and communities to succeed.
The course covers health and safety legislation and the License Controller Qualification (LCQ). Class trips to restaurants, hotels and food festivals to see new trends in the industry are included.
The aim of this full-time programme is to give students the knowledge and skills they need to practice advanced food and beverage service across the wider hospitality sector.
This qualification will set you up with the practical skills to work in a cafe or as part of a functions team. You will learn to prepare and serve food and drinks. You will also learn how to give customers the best hospitality experiences and work to health and safety regulations.
This course develops an excellent and sound foundation for working in a restaurant, catering or other food service enterprise. Topics covered vary from kitchen and food management to planning a menu, restaurant staffing and waiter/waitress skills.
You will learn how to interact with colleagues and customers and provide memorable, high-quality dining experiences while gaining first-hand experience on how to monitor and maintain customer service, policies and procedures.
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