This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
DurationThis qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Who it is suitable for? This course is suitable for current and prospective customer service workers.
How is the qualification structured? To be awarded the Level 2 Certificate in Principles of Customer Service, you are required to successfully complete the required units:
Coventry College was formed in August 2017 as the sole General Further Education provider in the city, delivering vocational, technical and professional education and training to learners of all ages, from Entry Level to Higher Education.
Our ambition is to help young people and adults to aspire to change their lives and those of their families, and to help businesses to improve and grow; and through that work, strengthen the communities in which they work.
To achieve this, we will deliver excellence in teaching, learning and assessment, alongside a broad, inclusive and responsive curriculum offer that meets the needs of learners, employers and partners. Working with high quality partners and key stakeholders will ensure our offering remains relevant, adapting with changes in skills needs and industry developments, to put learners and employers in the best position possible.
This 1/2 day workshop gets delegates to look at what they hate as customers when they make calls to their banks or travel agents and then be self-critical to see which of the 'hate factors' their organisation maybe guilty of.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the c...
This one day fully interactive event has been designed to cover the main principles of providing great customer service, using light-hearted exercises and discussion, to ensure delegates' maximum interest and learning potential.
Your core responsibility will be to provide a high-quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. You may be the first point of contact and work in any sector or organisation type.
This course provides ways to add value to customer relationships, exceed customer expectations and protect companies’ brand by delivering outstanding customer service.
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