This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
DurationThis qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Who it is suitable for? This course is suitable for current and prospective customer service workers.
How is the qualification structured? To be awarded the Level 2 Certificate in Principles of Customer Service, you are required to successfully complete the required units:
Coventry College was formed in August 2017 as the sole General Further Education provider in the city, delivering vocational, technical and professional education and training to learners of all ages, from Entry Level to Higher Education.
Our ambition is to help young people and adults to aspire to change their lives and those of their families, and to help businesses to improve and grow; and through that work, strengthen the communities in which they work.
To achieve this, we will deliver excellence in teaching, learning and assessment, alongside a broad, inclusive and responsive curriculum offer that meets the needs of learners, employers and partners. Working with high quality partners and key stakeholders will ensure our offering remains relevant, adapting with changes in skills needs and industry developments, to put learners and employers in the best position possible.
This course encourages staff to recognise the need for excellent client service. It demonstrates techniques that will enable your staff to carry out a quality service that will exceed your clients’ needs and expectations. It is suitable for health care professionals and care workers based in nurs...
This course is designed for those who are currently working or would like to work within the health and social care sector in a wide range of job roles. It will provide you with the knowledge to answer a series of questions leading to a Level 2 Accredited Qualification.
Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer com...
Right Track Training was founded to help people acquire more skills in their fields of business or software skills to expand into new areas of expertise successfully.
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
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