This qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
DurationThis qualification provides the underpinning knowledge required by employees to work in a range of customer service roles. Learners will have essential knowledge of how to carry out tasks such as managing information and supporting events.
Who it is suitable for? This course is suitable for current and prospective customer service workers.
How is the qualification structured? To be awarded the Level 2 Certificate in Principles of Customer Service, you are required to successfully complete the required units:
Coventry College was formed in August 2017 as the sole General Further Education provider in the city, delivering vocational, technical and professional education and training to learners of all ages, from Entry Level to Higher Education.
Our ambition is to help young people and adults to aspire to change their lives and those of their families, and to help businesses to improve and grow; and through that work, strengthen the communities in which they work.
To achieve this, we will deliver excellence in teaching, learning and assessment, alongside a broad, inclusive and responsive curriculum offer that meets the needs of learners, employers and partners. Working with high quality partners and key stakeholders will ensure our offering remains relevant, adapting with changes in skills needs and industry developments, to put learners and employers in the best position possible.
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
The telephone is still one of the most cost effective and powerful business tools available for maintaining and increasing a customer base. Every time you pick up that telephone at work whether incoming or outgoing you can win or lose business. Â
Achieving customer service excellence is not accomplished by accident, nor is it attained without effort and teamwork. It requires well–trained customer service professionals who have a passion for providing quality service.
In our present business world of continuous changes and led by new technologies, companies need to understand and adapt their services and marketing methods to their clienteles’ expectation and individual market requirements.
Telephone Sales Training includes tips for staying positive, techniques used in planning calls and handling outbound calls. We provide flexible training programs like online, onsite and classroom courses.
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