More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
DurationMore than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers.
Do you want to work in this competitive yet exciting environment? Complete this course to get ahead of the competition by exploring important aspects of the sector.
This course is split into seven manageable units:
Stanmore College was established in 1987. The College offers its students a wealth of provision, an excellent experience and top-class teaching from highly skilled staff. Based in Stanmore, Greater London, the College offers education to both young and adult learners mainly from Brent, Harrow, Hertfordshire and London.
It provides a range of vocational as well as academic provision. The College has grown within the sector by developing its higher education provision. Bespoke training is available to businesses (delivered in house or at business premises) and the College is also involved with apprenticeships.
Our focus at the College is to provide excellence in teaching and learning and an environment where all students can achieve their potential. In particular, we are committed to developing a love of learning and inspiring all learners to accomplish their personal goals whether it be university level study, career development or a new personal interest.
Call centre training is essential to the growth of any business that works with customers through phone calls. Our call centre training course will cover what you and your candidates need to be the best front for your organisation.
Learn to improve techniques in verbal skills to establish an excellent rapport between yourself and your clients, building trust and de-fusing and resolving difficult customer service situations.
We have recently merged with diamond people an organisation that provides over 100 personal development and career enhancing training programmes. We firmly believe that people are the cornerstone of success, our innovative and flexible approach to people development enables us to deliver credible, ...
To develop effective telephone skills, including dealing with sensitive issues over the telephone.
In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; However 91% of those simply leave and never come back.
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