More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
DurationMore than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers.
Do you want to work in this competitive yet exciting environment? Complete this course to get ahead of the competition by exploring important aspects of the sector.
This course is split into seven manageable units:
Stanmore College was established in 1987. The College offers its students a wealth of provision, an excellent experience and top-class teaching from highly skilled staff. Based in Stanmore, Greater London, the College offers education to both young and adult learners mainly from Brent, Harrow, Hertfordshire and London.
It provides a range of vocational as well as academic provision. The College has grown within the sector by developing its higher education provision. Bespoke training is available to businesses (delivered in house or at business premises) and the College is also involved with apprenticeships.
Our focus at the College is to provide excellence in teaching and learning and an environment where all students can achieve their potential. In particular, we are committed to developing a love of learning and inspiring all learners to accomplish their personal goals whether it be university level study, career development or a new personal interest.
This highly interactive course will give delegates the knowledge, understanding and confidence to deliver an outstanding service experience, while at the same time be ambassadors of service, with the skill to coach team members back in the workplace.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation, which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include d...
An organization ensures to keep relationships with their customers and treat them extra special. It is very important for any organization to treat their customers well and care for them in order to be successful in their business.
Customer satisfaction is critically important to business success. This course focuses on the core skills and behaviours that people need, to provide the best possible customer service, giving delegates a better understanding of these skills and how to apply techniques for dealing with customer com...
On this apprenticeship, you will learn how to resolve problems and provide the best service possible. You will complete the course with excellent customer service skills that many employers look for.
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