More than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
DurationMore than 80% of business leaders in the UK believe that customers are not only the biggest pressure point for businesses, but also the most influential drivers of change. Ultimately, the customer service industry is one of the most popular and rewarding industries to work in.
This nationally recognised qualification will help you gain and develop a career in the customer service industry, and will provide you with the knowledge and skills which are essential to all job roles that involve working with customers.
Do you want to work in this competitive yet exciting environment? Complete this course to get ahead of the competition by exploring important aspects of the sector.
This course is split into seven manageable units:
Stanmore College was established in 1987. The College offers its students a wealth of provision, an excellent experience and top-class teaching from highly skilled staff. Based in Stanmore, Greater London, the College offers education to both young and adult learners mainly from Brent, Harrow, Hertfordshire and London.
It provides a range of vocational as well as academic provision. The College has grown within the sector by developing its higher education provision. Bespoke training is available to businesses (delivered in house or at business premises) and the College is also involved with apprenticeships.
Our focus at the College is to provide excellence in teaching and learning and an environment where all students can achieve their potential. In particular, we are committed to developing a love of learning and inspiring all learners to accomplish their personal goals whether it be university level study, career development or a new personal interest.
The need to lead, model, and promote the organizational values within a customer service environment is essential for business success.
Our masterclass combines the disciplines of advanced customer service management and PR/communications in a powerful state-of-the-art program to enable you to exploit this colossal opportunity.
Providing customer service today is not always easy, customers often have heightened and seemingly unreasonable expectations of service levels. In general, we have a potentially explosive cocktail. This course helps staff to manage difficult customer situations with greater skill and confidence, re...
This course will prepare you to work in an environment where customer service skills are highly valued. You will understand different types of customers and different customers’ expectations.
A one day Telephone Skills Training Course that includes the Qualities and Key Skills to help you develop and maintain customer relationships and achieve success when using the Telephone.
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