Certificate in Retail Supervisory Management

Aims to prepare you for work in Retail industry and confirm your competence against National Occupational Standards (NOS).

What you'll learn

• This course provide students with a comprehensive understanding of the theoretical and applied aspects of retail management.
• Opportunity to learn consumer satisfaction, supply chain relationships, quality and value, ethics, social responsibility and the use of technology will be given special attention.

Eligibility

• SPM / STPM / Diploma or Degree holder in any field
• Able to read, write and speak in English
• 20-30 years old
• or Working adult who wish to deepen their knowledge in Retail Management area.
• Unit and Course Title

Unit    Course Title

• 1    Supervisory Skills in Retail Services
• 2    Essential Team Management skills for Retail Industry
• 3    Sales and Promotion Management
• 4    Space Range & Visual Merchandise Display Management
• 5    Customer Relationship Management
• 5    Basics of E-Commerce and Digital Marketing