Certified KPI Professional Course

This course equips professionals with the knowledge, skills, and tools necessary to effectively design, implement, and utilize KPIs to drive performance improvement and achieve organizational goals.

KPI Certification course is beneficial for professionals who are involved in performance measurement, monitoring, and improvement within the organization.

KPIs are widely used across various sectors as a valuable tool for measuring, monitoring,& driving performance

For example, Manufacturing Companies, Retail and E-commerce Companies, Financial Services Companies, Technology Companies, Healthcare Organizations, Logistics and Supply Chain Companies, Hospitality and Tourism Industry.

For Whom:

• Performance Management Professionals

• Managers and Team Leaders in various functions

• HR Professionals

• Business Analysts

• Strategy and Planning Professionals

• Quality and Continuous-Improvement Professionals

• Project Managers

Training Methodology:

• Instructor led training

• Interactive classes

• Problem-solving discussions in groups

• Analysis of real-life cases

Benefits:

For individuals-

• Institute enjoys ISO 21001:2018 EOMS Certification.

• Also ISO 9001:2015 QMS certified institute.

• These are Internaional Management Standards which enjoy recognition in over 170 countries

• Top trainers of international repute (including Alumni of institutes like IIT Bombay and IIM Calcutta)

• Non-Expiring Certificate.

• Eligible for PDUs as per PMI norms

• Higher visibility in eyes of senior management.

• Fast track growth in career & emoluments.

• Opportunity to lead Lean Six Sigma Projects as a Champion.

For Organization-

• KPIs provide clarity on what matters most to the organization

• KPIs help align the efforts of individuals and teams with the organization's strategic goals and objectives

• KPIs provide a structured and quantitative way to measure and monitor the performance of departments and individuals

• By setting clear performance targets and regularly monitoring KPIs, the organization can make individuals, teams, and departments accountable for their performance.

• KPIs facilitate transparency by making performance-data accessible to all stakeholders.

• KPIs help to benchmark the organization’s performance against industry standards and best practices

• KPIs provide a basis for assessing employee performance objectively, provide constructive feedback, and reward high achievers.

Course Content:

Basics of Performance Management System (PMS) and Key Performance Indicators (KPIs):

• Typical Challenges

• KPI Terminologies

• Strategic Goals & SMART Objectives

• Difference Between KPIs, Targets And Goals.

Leading and Lagging Indicators:

• Learning and Growth Perspective

• Business Process Perspective

• Customer Perspective

• Financial Perspective

• Balanced Scorecard - Overview

• Critical Success factors.

Implementing Key Performance Indicators (KPIs)

• Types of KPIs

• Choosing the right KPIs

• Examples of KPIs.

Developing Effective KPIs

• Characteristics of Effective KPIs

• Key Performance Questions

• How To Develop & Deploy Effective KPIs

• Mistakes Organizations make while using KPIs

• Examples of Critical KPIs.

Template For Developing KPIs – Exercise

Using KPIs to compare progress against strategic goals

• KPI Selection sources and techniques

• Aligning the KPIs

Assessment of KPIs

• KPI Forms

• KPI Maturity Model

• Case Study – for Performance Review process

KPI Documentation

• KPI Documentation Form

• KPI Documentation Process (Steps)

• Terminology Standards used in KPI Documentation

• Working with targets.

Data Collection Methods

• Data Quality Management (DQM) to ensure Data Quality

• Data Quality Management.

Reward Systems linked with PMS

• Cash/Non-Cash Rewards

• Kaizen Reward Program.