Client Relationship Management

by Global Business Advisors (Corporate Training Providers)

Client Relationship Management course is offered by Global Business Advisors (Corporate Training Providers).

£3950

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img Duration

5 Days

Course Details

By the end of the course, delegates will have:

  • Recognise and rank the major key accounts
  • Effective way of Increasing business revenue through CRM Management
  • Understanding client behaviours and styles
  • How to take care of the client in the business environment
  • How customer care influences the quality service
  • Understanding the service excellence and its strengths
  • Necessary attitudes for inspiring customer service
  • Enhancing skills for effective Customer Relationship Manager
  • Building rapport and creating strong working relationships
  • Effective Communication between the clients
  • Understanding the importance of interpersonal contact and behaviour
  • Questioning and listening skills
  • Handling complaints and effectively resolving tough situations
  • Organising an approach to ensure consistent Quality Service
  • Preparing effective client focused action plan
  • Central London Branch

    20-22 Wenlock Road, London, Central London, London

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