Client Relationship Management

By the end of the course, delegates will have:

• Recognise and rank the major key accounts
• Effective way of Increasing business revenue through CRM Management
• Understanding client behaviours and styles
• How to take care of the client in the business environment
• How customer care influences the quality service
• Understanding the service excellence and its strengths
• Necessary attitudes for inspiring customer service
• Enhancing skills for effective Customer Relationship Manager
• Building rapport and creating strong working relationships
• Effective Communication between the clients
• Understanding the importance of interpersonal contact and behaviour
• Questioning and listening skills
• Handling complaints and effectively resolving tough situations
• Organising an approach to ensure consistent Quality Service
• Preparing effective client focused action plan