1. UK
  2. Professional
  3. Business Management
  4. CRM (Customer Relationship Management)

Client Relationship Management

by Global Business Advisors (Corporate Training Providers)

Client Relationship Management course is offered by Global Business Advisors (Corporate Training Providers).

£3950

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img Duration

5 Days

Course Details

By the end of the course, delegates will have:

  • Recognise and rank the major key accounts
  • Effective way of Increasing business revenue through CRM Management
  • Understanding client behaviours and styles
  • How to take care of the client in the business environment
  • How customer care influences the quality service
  • Understanding the service excellence and its strengths
  • Necessary attitudes for inspiring customer service
  • Enhancing skills for effective Customer Relationship Manager
  • Building rapport and creating strong working relationships
  • Effective Communication between the clients
  • Understanding the importance of interpersonal contact and behaviour
  • Questioning and listening skills
  • Handling complaints and effectively resolving tough situations
  • Organising an approach to ensure consistent Quality Service
  • Preparing effective client focused action plan

GBA is a one-stop destination for diversified training offering extensive training with a wide range of courses. All training programs are designed and delivered by recognized facilitators. 

View Detailed Profile

  • Central London Branch

    20-22 Wenlock Road, London, Central London, London

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