Business Communications

Even an infant can communicate. However, business communication isn't that straight forward and easy. Cultural affinity, intention of the receiver, language barrier and difference in perception - all of them add complexity to this very basic human phenomenon–communication.

Nowadays, more than ever before, organizations mandate sophisticated “executive” communication skills for professionals right from the initial days of their career. Right from day one, professionals are exposed to cross culture situations – communicating across borders through email, telephone and chat services.

While running a customer service desk, opportunities for providing excellent service may be lost due to communication faux pas. Professionals can no longer undermine the importance of direct, precise and to-the-point messages.

Our experience with multiple corporates indicates that communication skill is the number one development area for professionals in the early years of their corporate life. They need to learn the art of collaborative communication, wherein they can deliver simple and clear messages tactfully.This is what would make the BIG DIFFERENCE!

Business communications are seldom taken seriously these days. It is natural to think that since we are well-versed in the language of global communication we are good when it comes to business communications.

Business communication happens in almost all sectors of professional and business milieu such as interactions with clients, peers, managers, vendors, sales, etc. in the form of face-to-face meeting, emails, telephone calls, web conference, presentations, business writing, etc. Business communications cannot be same as our day to day communications since it entails professionalism.

Professionalism does not necessarily indicate eloquent language. However, professionalism involves use of good language, communicating clearly without ambiguity, listening effectively and not selectively, giving time and space for communication, removing barriers of communication, effective questioning, being in context of communication and avoiding interruptions.