Coaching & Mentoring

Course aim

At the end of the session delegates will be able to:

• Identify the necessary attributes of a coach and mentor

• Develop their communication skills to maximise opportunities

• Run an effective coaching and mentoring session

• Use constructive feedback and use a range of tools / techniques to aid the learning process

Course overview

• Agenda, objectives and ground rules

• The How, Why and When of Coaching / Mentoring

• The roles and responsibilities of a Coach / Mentor

• Constructive feedback

• Creating an action plan

• Personal skills scan

• Role-play with critique and discussion

• Behaviour and conflict

• The personal attributes of a Coach / Mentor

• Comparisons of Manager v Coach / Mentor

• Reward and recognition

• Sensory systems

• Pairs exercise

• ction planning to take skills to the work place

Course suitable for

This course provides an opportunity for managers to develop a portfolio of mentoring and coaching skills.