Coaching is often confused with feedback, which can negatively impact the long-term sustainability of behavioural change initiatives.
DurationCoaching is often confused with feedback, which can negatively impact the long-term sustainability of behavioural change initiatives.
Hamilton Mercer’s Service Methodologies™ help managers and leaders enhance the capabilities, motivation and overall performance of their people.
Audience
Managers and leaders of all experience levels and seniority that are committed to creating a development-focused culture that drives long-term behavioural performance.
Learning Objectives
Upon completing this course learners will be able to:
Recognise the difference between a variety of development methods such as coaching, feedback and training.
Challenge ‘blame culture’ and ‘silo mentality’ by creating a ‘development-focused culture’, underpinned with Reflective Practice, where it’s ‘safe’ to show vulnerability (admit mistakes or request help).
Pinpoint developmental needs and design pathways to optimise performance.
Encourage team members to participate in continuous improvement initiatives.
Use performance data to improve the objectivity of one-to-ones and appraisals.
Return on Investment
Performance outcomes include:
Uplift in staff morale, retention, employee engagement
Identify and Develop High-potential employees (HIPOs) for internal promotions and management/leadership positions.
Optimised team efficiency (first time resolution) due to team ownership.
Accelerated progress towards business objectives.
Improved internal communications, teamwork and problem-solving capabilities.
About Us
Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
Who Are Hamilton Mercer?
Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.
But, Really, We’d Like To Start By Asking Who You Are
Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.
This ensures they hit the mark, every time, when it comes to helping you reach your goals.
The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.
And it will work for you too.
Why We Get Results
The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.
We Know The Territory.
Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.
They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!
We’re With You All The Way.
We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.
We Deliver Measurable Results
Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.
In the last five years we have developed significant expertise and positive recognition for designing and supporting organisational mentoring programmes across a wide range of organisations including: Law Society NI, Bar Association NI, Women in Business NI, Probation Board NI, NI Housing Executive
Our coaching skills training gives participants the opportunity to practice the GROW model devised by Sir John Whitmore, based on successful coaching in the world of sport. In addition,
This is an introductory programme designed to give an overview of mentoring and coaching in a broad range of settings. The course will enable you to practice a range of mentoring techniques and strategies, build your confidence, and gain skills that you can apply in different working environments a...
The qualification is designed to provide learners with the skills and knowledge to be able to appropriately coach and mentor other learners.
Coaching is now acknowledged as an essential skill for all managers and leaders to create a motivated and engaged workforce. This course will provide you with the skills you need to run effective coaching sessions.
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