Coaching is often confused with feedback, which can negatively impact the long-term sustainability of behavioural change initiatives.
DurationCoaching is often confused with feedback, which can negatively impact the long-term sustainability of behavioural change initiatives.
Hamilton Mercer’s Service Methodologies™ help managers and leaders enhance the capabilities, motivation and overall performance of their people.
Audience
Managers and leaders of all experience levels and seniority that are committed to creating a development-focused culture that drives long-term behavioural performance.
Learning Objectives
Upon completing this course learners will be able to:
Recognise the difference between a variety of development methods such as coaching, feedback and training.
Challenge ‘blame culture’ and ‘silo mentality’ by creating a ‘development-focused culture’, underpinned with Reflective Practice, where it’s ‘safe’ to show vulnerability (admit mistakes or request help).
Pinpoint developmental needs and design pathways to optimise performance.
Encourage team members to participate in continuous improvement initiatives.
Use performance data to improve the objectivity of one-to-ones and appraisals.
Return on Investment
Performance outcomes include:
Uplift in staff morale, retention, employee engagement
Identify and Develop High-potential employees (HIPOs) for internal promotions and management/leadership positions.
Optimised team efficiency (first time resolution) due to team ownership.
Accelerated progress towards business objectives.
Improved internal communications, teamwork and problem-solving capabilities.
About Us
Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
Who Are Hamilton Mercer?
Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.
But, Really, We’d Like To Start By Asking Who You Are
Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.
This ensures they hit the mark, every time, when it comes to helping you reach your goals.
The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.
And it will work for you too.
Why We Get Results
The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.
We Know The Territory.
Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.
They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!
We’re With You All The Way.
We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.
We Deliver Measurable Results
Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.
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