Hamilton Mercer Training

About Us

Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.

Who Are Hamilton Mercer?

Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.

But, Really, We’d Like To Start By Asking Who You Are

Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.

This ensures they hit the mark, every time, when it comes to helping you reach your goals.

The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.

And it will work for you too. 

Why We Get Results

The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.

We Know The Territory.

Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.

They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!

We’re With You All The Way.

We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.

We Deliver Measurable Results

Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.