Medical Receptionist Skills

by Hamilton Mercer Training Claim Listing

Medical receptionists of all experience levels and seniority who want to learn best practice techniques and refresh their skills. Also, people who would like to become a receptionist or are currently covering the reception / front of house area and would like to develop their skills.

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Hamilton Mercer Training Logo

img Duration

1 Day

Course Details

As the face of a GP practice, Private Clinic or Hospital, medical receptionists have a ‘front line’ responsibility to provide a patient-focused service.

Hamilton Mercer’s Methodologies™ help medical receptionists create a welcoming and responsive impression while managing their day-to-day duties.

Audience

  • Medical receptionists of all experience levels and seniority who want to learn best practice techniques and refresh their skills. Also, people who would like to become a receptionist or are currently covering the reception / front of house area and would like to develop their skills.

Learning Objectives

  • Upon completing this course learners will be able to:

  • Create an excellent first impression when meeting and greeting patients.

  • Demonstrate exceptional communication and customer service skills.

  • Use a professional telephone manner when handling callers.

  • Effectively prioritise administrative duties and manage the reception area.

  • Maintain privacy and discretion in the reception area. .

  • Birmingham Branch

    The BCEC Hill Street, Birmingham

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