COURSES OFFERED BY HAMILTON MERCER TRAINING

It’s not just what you say, but how you say it too. Effective communicators are keenly aware of this and are skilled in both verbal and non-verbal techniques.

Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.

When we are efficient with our time, we get more done and improve the quality of our work. This results in a better work / life balance and improved wellbeing.

Coaching is often confused with feedback, which can negatively impact the long-term sustainability of behavioural change initiatives.

It takes more than technical ability to create an exceptional experience for users, and establish positive and respectful relationships between technical colleagues.

Medical receptionists of all experience levels and seniority who want to learn best practice techniques and refresh their skills. Also, people who would like to become a receptionist or are currently covering the reception / front of house area and would like to develop their skills.

How people conduct themselves on the telephone speaks volumes about an organisation’s professionalism. Hamilton mercer’s service methodologies help learners improve their telephone manner and structure interactions, so they can lead conversations with confidence.