It’s not just what you say, but how you say it too. Effective communicators are keenly aware of this and are skilled in both verbal and non-verbal techniques.
DurationEffective
Communication Skills
It’s not just what you say, but how you say it too. Effective communicators are keenly aware of this and are skilled in both verbal and non-verbal techniques.
Hamilton Mercer’s Methodologies™ teach these techniques to help people raise their self-awareness, project natural confidence and positively influence others.
Audience
People of all experience levels and seniority who want to improve their self-awareness, communication skills and influence when interacting with people at all levels.
Learning Objectives
Upon completing this course learners will be able to:
Present information in a clear, concise and influential manner.
Confidently introduce themselves and sustain conversations with new people.
Listen and question empathetically to understand the needs of others.
Select the correct degree of assertion when giving feedback.
Summarise plans and next steps for each participant in a conversation.
Return On Investment
Performance outcomes include:
Enhanced personal reputation and perception of professionalism.
Improved internal communications, relationships, and morale.
Increased self-awareness, confidence and positivity.
Greater objectivity when assessing performance and problem solving.
More timely conversations due to taking the lead and remaining in control.
About Us
Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
Who Are Hamilton Mercer?
Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.
But, Really, We’d Like To Start By Asking Who You Are
Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.
This ensures they hit the mark, every time, when it comes to helping you reach your goals.
The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.
And it will work for you too.
Why We Get Results
The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.
We Know The Territory.
Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.
They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!
We’re With You All The Way.
We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.
We Deliver Measurable Results
Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.
Delegates will practise communicating in all four styles in order to gain a greater understanding of how to flex their own style to get the desired outcome from clients and colleagues.
We deliver courses to specialist teams, including PhD and postdoctoral researchers, to develop your skills, competence and confidence.
In this Business & Report Writing training course, you gain foundational knowledge in business writing, and leverage effective writing tools to create contract proposals, business plans, executive summaries, recommendation reports, and internal business communications.
The three hour workshop, run by three facilitators, teaches up to 30 delegates on how to use a structured approach for getting in and out of a conversation with someone who is upset or distressed, while providing basic psychological support.
Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace
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