Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.
DurationEssential Assertiveness Skills
Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.
Hamilton Mercer’s Methodologies™ help people develop assertiveness skills that improve performance and relationships with colleagues and customers.
Audience
People of all experience levels and seniority who want to improve personal performance, well-being and work/life balance.
Learning Objectives
Upon completing this course learners will be able to:
Communicate with confidence, clarity and certainty.
Establish healthy boundaries and have the confidence say no to requests.
Persuade and influence others in a fair-minded way, to achieve ‘win-win’ outcomes.
Apply the correct level of assertion when resolving discrepancies, managing conflict and dealing with manipulative people.
Reveal the consequences of a person’s unwanted/inappropriate actions in an - empathetic and non-threatening manner.
Return On Investment
Performance outcomes include:
Uplifted self-esteem, confidence and empowerment.
Greater resilience and self-awareness.
Increased ownership of thoughts / feelings / actions.
Greater levels of recipient attention, trust and respect.
Reduced stress levels and anxiety.
About Us
Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
Who Are Hamilton Mercer?
Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.
But, Really, We’d Like To Start By Asking Who You Are
Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.
This ensures they hit the mark, every time, when it comes to helping you reach your goals.
The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.
And it will work for you too.
Why We Get Results
The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.
We Know The Territory.
Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.
They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!
We’re With You All The Way.
We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.
We Deliver Measurable Results
Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.
Develop your assertiveness skills to improve your confidence and communication when dealing with difficult people or situations on this 5-star rated 1-day course.
Apply practical and relevant skills to behave assertively
In this highly reflective workshop, participants build their confidence in having difficult and challenging conversations at work, while being assertive. Whether there’s a difficult message to deliver, feedback to give about something that has gone wrong, or because of the concern that there will...
We also offer a range of training services to help your business, be it corporate or voluntary and community based, deal with issues or problems effectively and efficiently.
This fresh and exciting look at a critical topic for the business professional has been written to take advantage of a greater understanding of human behaviour.
About Coursetakers.com
Coursetakers.com is more than a decade old course aggregator and Online course platform that helps students find courses and compare course prices from Training providers in the UK, by just submitting their inquiry through the website. Coursetakers also helps Institutes, Universities and Online Instructors market their courses, gain leads and get more students to enroll into their courses.
© 2025 coursetakers.com All Rights Reserved. Terms and Conditions of use | Privacy Policy
Online
USA
UK
India
UAE
South Africa
Canada
New Zealand
Australia
Malaysia
Singapore
Saudi Arabia
Egypt
Jordan