Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.
DurationEssential Assertiveness Skills
Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.
Hamilton Mercer’s Methodologies™ help people develop assertiveness skills that improve performance and relationships with colleagues and customers.
Audience
People of all experience levels and seniority who want to improve personal performance, well-being and work/life balance.
Learning Objectives
Upon completing this course learners will be able to:
Communicate with confidence, clarity and certainty.
Establish healthy boundaries and have the confidence say no to requests.
Persuade and influence others in a fair-minded way, to achieve ‘win-win’ outcomes.
Apply the correct level of assertion when resolving discrepancies, managing conflict and dealing with manipulative people.
Reveal the consequences of a person’s unwanted/inappropriate actions in an - empathetic and non-threatening manner.
Return On Investment
Performance outcomes include:
Uplifted self-esteem, confidence and empowerment.
Greater resilience and self-awareness.
Increased ownership of thoughts / feelings / actions.
Greater levels of recipient attention, trust and respect.
Reduced stress levels and anxiety.
About Us
Find out why Hamilton Mercer’s unique approach to learning will bring long-lasting improvements to your team’s performance.
Who Are Hamilton Mercer?
Established in 2007, we’re a leading UK provider of Customer Service Training and Personal Development Courses. We have a passion for inspiring excellence through learning, and a reputation for delivering measurable results.
But, Really, We’d Like To Start By Asking Who You Are
Because our approach is all about forming close partnerships with clients and finding out their needs. By getting to know you, we can ensure our training programmes speak to you and your teams in the language and scenarios you encounter day to day.
This ensures they hit the mark, every time, when it comes to helping you reach your goals.
The Hamilton Mercer method works for the likes of Panasonic, Royal Opera House, Barnardo’s, Chanel, Houses of Parliament, small and medium-sized organisations, and individuals looking to uplift their capabilities and boost their performance.
And it will work for you too.
Why We Get Results
The fact that we ensure our courses speak your language – and reflect your working practices – is a big draw for clients. But there are a lot more reasons to choose Hamilton Mercer as your training course provider.
We Know The Territory.
Our Learning Consultants aren’t all talk – they come from the business world with extensive experience in customer facing roles at management level.
They are natural problem solvers. And we encourage you to make the most out of their knowledge and skills – ask them to provide solutions to YOUR specific challenges!
We’re With You All The Way.
We are not a training course provider who is going to ‘love you and leave you’. Instead, we see classroom training as a small part of a bigger picture that includes mentoring and assessment, and tools for bringing practical learning into the workplace. In our view, this is what brings results.
We Deliver Measurable Results
Every Hamilton Mercer course includes assessment materials to help you track the progress of learners. It’s good for you, and it’s good for us — because we think it will show you our courses offer a significant return on investment.
Unlearning those old habits and internalising a more effective and lasting approach to communication needs more than a short course of lectures on how to do it.
Phoenix Coaching provides bespoke single workshops, programmes and both written and video content.
We have designed this 1 day Assertiveness Training Masterclass to provide you with the necessary toolkit of skills that will allow you take charge of your work and personal life, enabling you to act with both firmness and fairness in the appropriate situations.
At some time or other most of us give in to people in authority or to those who are dominant or difficult. It stops us achieving our own goals and can leave us feeling inadequate, stressed and angry.
If you have problems expressing your own opinions and feelings or struggle to say no without feeling guilty it is possible that you have difficulty asserting yourself.
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