Assertiveness Skills

by Hamilton Mercer Training Claim Listing

Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.

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img Duration

1 Day

Course Details

Essential Assertiveness Skills

Assertive people perform better. They have the confidence to move projects and tasks forward by making timely, logical decisions based on mutually beneficial outcomes.

Hamilton Mercer’s Methodologies™ help people develop assertiveness skills that improve performance and relationships with colleagues and customers.

Audience

  • People of all experience levels and seniority who want to improve personal performance, well-being and work/life balance.

Learning Objectives

  • Upon completing this course learners will be able to:

  • Communicate with confidence, clarity and certainty.

  • Establish healthy boundaries and have the confidence say no to requests.

  • Persuade and influence others in a fair-minded way, to achieve ‘win-win’ outcomes.

  • Apply the correct level of assertion when resolving discrepancies, managing conflict and dealing with manipulative people.

  • Reveal the consequences of a person’s unwanted/inappropriate actions in an - empathetic and non-threatening manner.

Return On Investment

  • Performance outcomes include:

  • Uplifted self-esteem, confidence and empowerment.

  • Greater resilience and self-awareness.

  • Increased ownership of thoughts / feelings / actions.

  • Greater levels of recipient attention, trust and respect.

  • Reduced stress levels and anxiety.

  • Birmingham Branch

    The BCEC Hill Street, Birmingham

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