Conflict Resolution

Name: Conflict Resolution
Availability: InStock

by Canadian Training Institute Claim Listing

This program will teach participants the basic concepts of conflict management and resolution by expanding their knowledge and awareness of the structured processes involved

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Course Details

This program will teach participants the basic concepts of conflict management and resolution by expanding their knowledge and awareness of the structured processes involved. Participants will learn the difference between interests and positions, the effects of strong emotions, and the five speaking strategies for conflict situations.

Learning Objectives

The five general categories of conflict resolution strategies and which situations call for which strategy
The differences between interests and positions within conflict
How to clarify roles and expectations to help prevent conflict
The effects of strong emotions in conflict situations
How to identify when conflict borders on crisis
How to utilize simulations, role play, and discussions as learning tools, drawing upon actual scenarios encountered by participants in their work

CTI is a National Voluntary Organization that offers a unique service in support of safer, healthy communities. More than five thousand individuals have received certified training through CTI. We help government agencies and corporations create safe customer service environments.

We help staff members and volunteers in residential and related programs address family violence, mental health, addictions, ex-offenders, and the physically or mentally challenged.

Our goal is to contribute to the development of knowledge, skills and services that reduce social conflict and promote active participation that builds healthy individuals, agencies, workplaces and communities. Our passion is to help people who help people.

Strategic Plan

CTI is a non-profit organization that offers high-quality specialized training programs and workshops to youth at risk in addition to consulting assistance and applied research projects for criminal justice and related human service agencies and companies.

CTI clients include organizations and companies, and their customers/clients in the areas of mental health, addictions, criminal justice, youth work, shelters, hostels, community health and community centres; as well as, hospitals, schools, various branches of government and companies.

Vision Statement

Canada’s leaders in the development and delivery of specialized training and programs that promote healthy individuals, organizations & communities.

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