This training course highlights the important aspects of customer relationships and provides delegates with the skills and knowledge to foster positive interactions with every customer they come into contact with.
DurationIntended For
This training course highlights the important aspects of customer relationships and provides delegates with the skills and knowledge to foster positive interactions with every customer they come into contact with.
This Communicating with Customers training will help develop anyone that comes into contact with customers. Whether that is via the telephone or on a face to face basis.
Objectives
Customers are the key element of any thriving organisation and if you don't keep them satisfied, they will simply go elsewhere for the products and services you provide. It's a simple fact, but one that is so often overlooked by organisations and the people who work for them.
This training session will provide participants with the skills, knowledge and awareness necessary to display a positive approach when communicating with customers.
Understanding Our Customers - A review of the types of customers we have, why they buy from us and their 'journey' with our organisation
Customer Expectations - An exploration of what makes a good customer experience and why
Communication Process - A clear structure for communicating with customers with a self-assessment on how well each participant fulfils this requirement
Gathering Information - A look into the best approach to gain information from a customer including Questioning and Listening skills
Managing Difficult Situations - Looking at methods of turning problems into solutions that benefit the customer
By the end of this training course, participants will be able to:
Understand their customers and their needs
Follow a clear process for communicating with customers
Use Questioning and Listening skills effectively with customers
Effectively manage difficult situations with customers
About Us
Prior to starting Plymouth Business Training, Rob Salt gained over 23 years experience with Plymouth Chamber of Commerce (now Devon Chamber of Commerce) in various management roles.
During his time as the Training Manager, the Plymouth Chamber became one of the major training organisations in Plymouth. Rob gained extensive knowledge about the training needs of Plymouth businesses along with wide-ranging knowledge of the training provision that is available.
Rob also served as the Commercial Manager at the Plymouth Chamber of Commerce for over 8 years.
Our training consists of a combination of trainer presentations, demonstrations, and hands-on practical sessions in which participants complete practical, work-related exercises to reinforce the topics covered.
What really separates us from our competitors is that we truly care about our clients. We want to be the best, and for that to happen, every single one of our clients needs to be happy with our service so don't hesitate to contact us for any reason. We want to build relationships with people who want to work with us.
If you have a training requirement that is not part of our portfolio, we'll do our best to recommend someone else or to find you a suitable resource.
Rob Salt trades as a sole trader under the name Plymouth Business Training.
Mission Statement
To improve the professional lives of individuals and the performance of organizations through the delivery of high quality education and training services.
Core Values
Our core values define our company culture and provide the framework for what we deliver to our customers and employees each day.
Respect
For customers
For team members
For suppliers
For all people we interact with
Teamwork
Team members support each other's development and efforts
Each person in our company is a valued member of our team
Integrity
We always act with honesty
We follow-through and deliver on our promises
Accountability
We accept responsibility for our actions
We accept responsibility for our commitments
Continues Improvement
We strive to continuously improve our processes, products and services
We actively seek customer feedback to drive improvement and innovation
Open Communication
We communicate openly and frequently with all stakeholders
We encourage and value the contributions and opinions of all team members
Customer Commitment
We are committed to meeting the needs of our customers
We respond to all customer requests with speed
We strive to provide the highest standard of excellence in customer service
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