Communicating With Customers

About Us

Prior to starting Plymouth Business Training, Rob Salt gained over 23 years experience with Plymouth Chamber of Commerce (now Devon Chamber of Commerce) in various management roles.

During his time as the Training Manager, the Plymouth Chamber became one of the major training organisations in Plymouth. Rob gained extensive knowledge about the training needs of Plymouth businesses along with wide-ranging knowledge of the training provision that is available.

Rob also served as the Commercial Manager at the Plymouth Chamber of Commerce for over 8 years.

Our training consists of a combination of trainer presentations, demonstrations, and hands-on practical sessions in which participants complete practical, work-related exercises to reinforce the topics covered.

What really separates us from our competitors is that we truly care about our clients. We want to be the best, and for that to happen, every single one of our clients needs to be happy with our service so don't hesitate to contact us for any reason. We want to build relationships with people who want to work with us.

If you have a training requirement that is not part of our portfolio, we'll do our best to recommend someone else or to find you a suitable resource.

Rob Salt trades as a sole trader under the name Plymouth Business Training.

Mission Statement

To improve the professional lives of individuals and the performance of organizations through the delivery of high quality education and training services.

Core Values

Our core values define our company culture and provide the framework for what we deliver to our customers and employees each day.

Respect

• For customers

• For team members

• For suppliers

• For all people we interact with

Teamwork

• Team members support each other's development and efforts

• Each person in our company is a valued member of our team

Integrity

• We always act with honesty

• We follow-through and deliver on our promises

Accountability

• We accept responsibility for our actions

• We accept responsibility for our commitments

Continues Improvement

• We strive to continuously improve our processes, products and services

• We actively seek customer feedback to drive improvement and innovation

Open Communication

• We communicate openly and frequently with all stakeholders

• We encourage and value the contributions and opinions of all team members

Customer Commitment

• We are committed to meeting the needs of our customers

• We respond to all customer requests with speed

• We strive to provide the highest standard of excellence in customer service