Managers, Supervisors and staff who want to be able to communicate effectively at work and whose performance depends on understanding situations, understanding others, understanding communications and being understood.
DurationCommunication at Work
Who should attend?
Managers, Supervisors and staff who want to be able to communicate effectively at work and whose performance depends on understanding situations, understanding others, understanding communications and being understood.
Why should you attend?
Communication is essential for any business. Not just the effective relay of information getting to the right person/people at the right time but also in the right way. Poor communication can cost a company a great deal – in money, time and bruised egos.
On this interactive course you will learn why we communicate, the hidden agendas behind what people say, how to choose the best communication method to fit the message and the person and how to choose the best language for the situation so that your meaning is clear and understood.
You will also learn the difference between passive, assertive and aggressive communication and identify your own style and that of others around you. You will leave feeling more confident in your communication strategy.
Course outline
The importance of effective communication at work
Why do we communicate?
At work, who do you need to communicate with?
What does effective communication look like?
How do we communicate? Choosing the most appropriate method for the message
The synergy between body language, voice & words – creating confidence & credibility
Common barriers to effective communication and how to alleviate them
Questioning and listening skills – using feedback to increase your effectiveness
About
Gloucestershire Enterprise Ltd (GEL) provides practical high quality, affordable training courses and qualification development programmes to businesses of all sizes, types and sectors in Gloucestershire and beyond.
We provide a range of services that are relevant, comprehensive, widely accessible, affordable and delivered with the highest levels of customer service. We are based at Twigworth Court Business Centre where we provide the following services:
Training:
An open programme of over 130 different short courses in business, leadership and management skills, including short course qualification programmes to national standards, and supported by an online Virtual Learning Environment (VLE).
In-House training for organisations from our range of open programme courses or qualification programmes.
Bespoke training designed with you to meet your outcomes, from tailored versions of an open programme course to completely bespoke leadership and management programmes.
We also accredit existing company training programmes using the ILM Assured Award accreditation.
Higher education programmes that offer a one, two or three year degree in business or leadership & management depending on experience or qualifications. Progression is available to a masters in entrepreneurial leadership.
DiSC Profiling designed to help develop self-awareness and emotional intelligence
Qualifications:
Short course qualifications to provide a foundation of leadership and management skills from Level 2 to Level 7
Specialist Health & Safety qualifications accredited by IOSH, NEBOSH and City & Guilds
Higher level and specialist qualifications accredited by ILM, APM and HE Universities.
Apprenticeship Development:
We are on the Register of Apprenticeship Training Providers (RoAPT) and are able to offer a range of development programmes mapped to the new Apprenticeship Standards. We are currently delivering Advanced and Higher Level Apprenticeships.
If you want to motivate your staff through improving their skills, Gloucestershire Enterprise is the first place you should call
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This two-day course will provide you and your team with a range of skills and behaviours that will allow you to communicate clearly and effectively.
This course is designed to enable delegates to build resilience and the cognitive, emotional and behavioural tools and techniques in order for them to succeed in the work-place.
Communication in the workplace is increasingly done via the written word. With different perspectives, personalities, and priorities it is no wonder that communicating effectively can be a challenge.
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