This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to:
• Understanding your own behaviour
• Understanding others behaviour
• Develop skills to help you relate to others more effectively
• The importance of active listening
• Understand why people behave and communicate differently
• Behavioural flexibility
We are one of Victoria’s premier public vocational education and training provider, prominently placed across Melbourne’s south east manufacturing heartland and residential growth corridors.
We pride ourselves on our record of providing quality education and training that leads to real career outcomes. Our long-term success means you can trust that you’ll learn job ready skills, and earn a respected qualification.
We are a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations. We are a safe investment in your future.
What we can do for you:
We provide relevant education and training with real job prospects. Learning with us means that you’ll earn a qualification that is recognised by employers across the country. Our goal has always been to provide education that can directly enhance your employment opportunities in the workforce.
You’ll be taught by teachers who know the industry first hand, and have significant experience in what the needs of employers are. We offer multiple learning options including on campus, online and in the workplace to fit in with your busy lifestyle.
Customer Service Management Courses are offered by Priority Management.
In this course you will learn key skills like improving your phone "voice", what words should never be used, how to use effective questioning techniques, dealing with angry customers, what to say when leaving voicemails, staying in control of the call and much more.
This course will benefit anyone who interacts with customers, both internal and external.
The Customer Service course is focused on the customer service and selling skills/techniques commonly used in the Retail/Hospitality and Tourism sector.
Customer Service course is offered by Hanmac Pty Ltd. Short courses are a great way to fill the gaps in your knowledge and give you a competitive edge when it comes to job promotions. As technology evolves systems, programs and practices change, making it critical for workers to refresh their skil...
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