This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
DurationThis course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to:
• Understanding your own behaviour
• Understanding others behaviour
• Develop skills to help you relate to others more effectively
• The importance of active listening
• Understand why people behave and communicate differently
• Behavioural flexibility
We are one of Victoria’s premier public vocational education and training provider, prominently placed across Melbourne’s south east manufacturing heartland and residential growth corridors.
We pride ourselves on our record of providing quality education and training that leads to real career outcomes. Our long-term success means you can trust that you’ll learn job ready skills, and earn a respected qualification.
We are a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations. We are a safe investment in your future.
What we can do for you:
We provide relevant education and training with real job prospects. Learning with us means that you’ll earn a qualification that is recognised by employers across the country. Our goal has always been to provide education that can directly enhance your employment opportunities in the workforce.
You’ll be taught by teachers who know the industry first hand, and have significant experience in what the needs of employers are. We offer multiple learning options including on campus, online and in the workplace to fit in with your busy lifestyle.
Customer Service course is offered by Indus Institute Pty. Our trainers have worked previously in industry within Australia and overseas thus enabling them to enrich your learning experience. Our training is delivered through our world class learning management system.
In this fun and exciting customer service training course you will learn to recognise how your attitude impacts on your interactions, you'll learn how to apply techniques to generate repeat business, develop top-level telephone skills, learn how to deal with difficult customers and deliver on your ...
Have you got a passion to lead, serve others, or support a service or product you truly believe in? Do you want to create memorable customer experiences and make smarter business decisions? Then look no further, join our two-day course on customer service and effective team management skills.
In order to provide excellent service and to maintain key accounts, it is important to know what your customers expect from the relationship. It is essential to manage clients effectively to build a long-lasting relationship with them. Many organisations lose sight of what their customer’s need a...
In the telephone skills training course, you will learn professional telephone etiquette to provide effective customer service. As customer service plays an important role in making or breaking a business.
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