This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace
This course is for adult learners who are interested in the course content for general knowledge, or for those working with groups, either in the community or the workplace, particularly in regards to:
• Understanding your own behaviour
• Understanding others behaviour
• Develop skills to help you relate to others more effectively
• The importance of active listening
• Understand why people behave and communicate differently
• Behavioural flexibility
We are one of Victoria’s premier public vocational education and training provider, prominently placed across Melbourne’s south east manufacturing heartland and residential growth corridors.
We pride ourselves on our record of providing quality education and training that leads to real career outcomes. Our long-term success means you can trust that you’ll learn job ready skills, and earn a respected qualification.
We are a government-owned TAFE that offers over 250 certificate, diploma, advanced diploma, bachelor and graduate certificate courses, with each course carefully structured to ensure that all of our graduates finish with the skills needed to further their career aspirations. We are a safe investment in your future.
What we can do for you:
We provide relevant education and training with real job prospects. Learning with us means that you’ll earn a qualification that is recognised by employers across the country. Our goal has always been to provide education that can directly enhance your employment opportunities in the workforce.
You’ll be taught by teachers who know the industry first hand, and have significant experience in what the needs of employers are. We offer multiple learning options including on campus, online and in the workplace to fit in with your busy lifestyle.
The Professional Telephone Skills training focuses on developing your telephone etiquette to ensure you have a positive attitude when speaking with your customers.
Learn how to identify real beneficiaries, detect PEP customers, and Conduct due diligence on a risk-based approach, in addition to identifying the customer tax status (FATCA & CRS).
Have you got a passion to lead, serve others, or support a service or product you truly believe in? Do you want to create memorable customer experiences and make smarter business decisions? Then look no further, join our two-day course on customer service and effective team management skills.
It is critically important to deliver a top level professional service to customers. Even when a customer’s needs cannot be met, it is crucial that their expectations be managed. Participants will also learn how to set positive experiences for customers which are proven to increase customer reten...
The Victorian government's business website recognises that "no matter the size of your business, good customer service should be at the heart of your business model if you wish to be successful". Customer service training is now a leading form of training course for all sized businesses.
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