Communication Skills

Communication Skills Training Course

Our ability to communicate can make or break our success, improve your chances with this course.

Communication is an essential part of life, but all too often we can find ourselves at the centre of misunderstandings. Sometimes what we say is not exactly what we mean, and that doesn’t become clear until something highlights the disparity. At work, this often means we get a project or service delivered in a way we did not expect – late, different or simply not what we wanted.

Communication is an essential part of our daily lives. Even if we don’t open our mouths, our demeanor and body language is conveying a message to those around us – and sometimes it’s not the message we want to project!

This online Communication Skills course will help you become a more effective and positive communicator. You’ll be able to identify the common problems holding you back, learn about nonverbal messages, build on your listening skills and develop your ability to handle difficult situations with tact.

An online course, this eLearning is interactive and engaging. You’ll work through a series of tasks with the aim to earn as many badges as you can. The course is optimised for all desktop and mobile devices, so you can learn on the go if you want! You’ll have access for one month, and during that time can enjoy your course 24 hours a day, 7 days a week.

These breakdowns in communication are a source of conflict, and are always an unnecessary expense for business – even if it just requires your time to fix.

What will I learn?

This Communication Skills course covers all elements of communication, from verbal to nonverbal, listening skills, empathy and challenging discussions and how to be assertive without being aggressive.

This course covers:

• Creating positive relationships

• Improving your self-awareness

• The basics of communication and identifying barriers

• How to listen, actively

• Communication through body language

• Key communication styles and how they’re used

• Projecting a positive self-image

• Communication in the workplace

• How to be assertive without being aggressive or rude

• Developing your Personal Action Plan for improved communication

This training course is delivered online using our market-leading eLearning and includes interactive elements. It concludes with a short exam.