Communication Skills

Course Overview

This Communication Skills training course will enable participants to enhance their business communication skills and build confidence in communicating effectively in a wide variety of situations. 

By developing both verbal and non-verbal communication skills participants will be equipped with the ability to better influence the outcome of all business communication in a way which benefits themselves and the business.

Course Description

This communication skills training course covers effective communication skills to enhance verbal and non-verbal communication with others.  This business focused course also covers methods to read, understand and counter the moods and attitudes that are often prevalent during communication.

This is helpful at all levels, especially those in a customer service role, as well as those responsible for managing people, internal communication across teams and the organisation as a whole.

Methods of communication

• Communication challenges

• The process of communication

• Communication breakdowns

• Different communication methods

• Understanding how attitudes communicate

Communication styles

• Identifying your own communication style

• Working with and adapting to other communication styles

• Getting the most from each communication situation

• Non-verbal communication

Communication skills and techniques

• Words, tone and body language

• Creating positive first impressions

• Effective listening skills – the listening ladder

• Questioning skills to maintain control

Skills practice

• Gaining an insight – a communication exercise

• Written communication

• Positive words and phrases

• Communicating with influence

Review of learning for the day

• Feedback on progress

• Action planning for the future

This Communication Skills course will be supported with:

• A pre course ‘milestones for success’ questionnaire 

• A colour printed workbook setting out all communication skills and techniques

Suitable For

Communication skills training is valuable for all members of staff, in particularly business leaders, managers, customer service staff and people with a high level of responsibility within their business.