This Communication Skills training course will enable participants to enhance their business communication skills and build confidence in communicating effectively in a wide variety of situations.
Course Overview
This Communication Skills training course will enable participants to enhance their business communication skills and build confidence in communicating effectively in a wide variety of situations.
By developing both verbal and non-verbal communication skills participants will be equipped with the ability to better influence the outcome of all business communication in a way which benefits themselves and the business.
Course Description
This communication skills training course covers effective communication skills to enhance verbal and non-verbal communication with others. This business focused course also covers methods to read, understand and counter the moods and attitudes that are often prevalent during communication.
This is helpful at all levels, especially those in a customer service role, as well as those responsible for managing people, internal communication across teams and the organisation as a whole.
Methods of communication
Communication challenges
The process of communication
Communication breakdowns
Different communication methods
Understanding how attitudes communicate
Communication styles
Identifying your own communication style
Working with and adapting to other communication styles
Getting the most from each communication situation
Non-verbal communication
Communication skills and techniques
Words, tone and body language
Creating positive first impressions
Effective listening skills – the listening ladder
Questioning skills to maintain control
Skills practice
Gaining an insight – a communication exercise
Written communication
Positive words and phrases
Communicating with influence
Review of learning for the day
Feedback on progress
Action planning for the future
This Communication Skills course will be supported with:
A pre course ‘milestones for success’ questionnaire
A colour printed workbook setting out all communication skills and techniques
Suitable For
Communication skills training is valuable for all members of staff, in particularly business leaders, managers, customer service staff and people with a high level of responsibility within their business.
About Axio Development
Our training courses are tailored for each individual businesses needs and we draw from a wide range of core material. This has been developed through years of experience and study of the science of developing people and businesses.
We offer a variety of training courses from half and one day sessions to on-going training programmes, with several sessions spaced weekly or more. We believe fervently in the practical application of training and actively encourage people to take what they have learned, apply it in the workplace and then feed back to us what successess they have had.
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