It is widely accepted that effective communication skills aid co-operation and reduce the risk of conflict in all areas of both work and private life. This course is aimed at helping delegates communicate more effectively with service users and colleagues. The course is highly interactive, putting i
Communication Skills Training
Course Description
It is widely accepted that effective communication skills aid co-operation and reduce the risk of conflict in all areas of both work and private life. This course is aimed at helping delegates communicate more effectively with service users and colleagues. The course is highly interactive, putting into practice the core elements that will be imparted.
Communication skills in our everyday lives and relationships create the difference between misery and defeat or success and satisfaction.
Course Programme
Introduction and course overview
Expectation & managing expectation
Forms of communication
Improving communication
Examples of good communicators (leaders vs dictators)
Body language
The communication cycle
Identifying barriers
Using questions effectively
Reports & records
Jargon
Course evaluation
At Edify Training we understand only too well the pressures facing organisations today, with the need to achieve and retain regulatory compliance an ever-present concern that can distract from day-to-day operational activities.
With escalating costs, it can seem counter-intuitive to allocate money to training when budgets are already stretched, not to mention the effect on staffing levels when team members are diverted from their main duties to attend training sessions.
However, high-quality training is an investment in both your employees and your organisation, not only empowering staff to carry out their duties more productively with new found confidence, but also giving them a sense of value and greater job satisfaction which in turn results in greater workforce retention.
With options for elearning, virtual, blended and face-to-face training, we can provide customised training plans that work around your schedules, minimising disruption to day-to-day activities whilst optimising productivity – in essence a training solution that suits the needs of your organisation.
With over 150 courses available, we can work with you to identify the challenges facing your organisation, developing a bespoke training solution to address your specific needs and suit your budget. Using a variety of interactive techniques such as gamification, role play and case studies, information imparted during the sessions is retained more effectively by delegates.
The courses and additional support aim to enhance the skills of individuals to make them better managers and great leaders and as a result enable them to maximise their personal potential and increase their contribution and value to their companies.? Positive Perspective is accredited by the I...
Develop your skills to become an effective and inspirational communicator and build better relationships in the workplace with this 1-day course.
Whether we do it for ourselves or because we are asked by others, it is essential that we can create an accurate record of conversations and meetings that we are involved in.
Effective spoken communication involves expressing your ideas and views clearly, concisely and confidently, tailoring your content and style to the audience and promoting free-flowing communication.
This half-day workshop will teach you how to take concise, accurate minutes and how to behave within a meeting so you can record key points and actions efficiently.
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