This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.
Communication Skills
How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”! Whether it is face to face, via the telephone or in writing, poor communication probably accounts for more day to day problems in business than any other single factor. This course will help to overcome these communication problems.
Who Should Attend
This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.
Learning Outcomes
It is crucial to grasp the significance of communicating accurately, concisely, and in a manner likely to foster understanding and cooperation. Effective communication is the cornerstone of successful interactions in both personal and professional spheres.
The selection of the appropriate medium for conveying a message is of paramount importance. Consider factors such as the nature of the message, the recipient, and the urgency of the communication when choosing between mediums like email, phone, or face-to-face interaction.
Understanding how to leverage a chosen communication medium to its fullest potential is essential. Each medium has its strengths and weaknesses, and being proficient in using them optimally can greatly enhance the impact of your messages.
Proficiency in demonstrating key communication skills across various mediums, including phone conversations, email correspondence, and face-to-face interactions, is a valuable asset. These skills encompass active listening, clarity of expression, and adaptability to different communication scenarios.
How to create a post-course action plan. This plan should outline specific steps and strategies to implement the learning acquired during the course, ensuring that the newly acquired skills are put into practical use.
At EQV we specialise in skills development. With a commendable 30 years of experience, we have established an excellent reputation for the delivery of highly customised and flexible training for customers nationwide.
We have built our success upon our ability to listen, offer flexibility and pay attention to detail in the whole service that we offer to our customers. We have an extensive client base including many “blue chip” companies these range from large corporate to SME’s.
Our courses are aimed at organisations from a wide range of sectors: Construction, Food, Financial, Automotive, Leisure, Public, Health, Professional and Charities.
The vast majority of our training interventions are delivered onsite at customer locations in closed group format; however, we also deliver regular closed and public scheduled courses at our headquarters in Leicestershire and offer self-study learning journeys.
Experienced and Expert trainers:
EQV has a wide group of fully employed core trainers as well as a bank of highly skilled associate trainers. This means that we can control the quality of the training and also have a large team of experts that we can use for extensive training projects.
Dedicated Account Managers:
Our Account Managers are trained to actively listen to your needs and use their extensive experience to have discussions that help scope your project and interpret your requirement and provide the best solution for you. It is their job to understand you and your organisation to give you advice on the right solutions to meet your learning and development needs.
Core Values:
Passion and Enjoyment – We are passionate about learning and enjoy and take pride in what we do.
Integrity and Transparency – We deliver what we say, when we say and are open, ethical and honest in all our dealings
Experience and Creativity – We use our experience to provide creative solutions giving best value for our customers’ specific needs
Communicating in a large organisation can be challenging due to the sheer scale and variety of interactions, never knowing if your message has been received.
This Effective Communication Skills training course is aimed at helping delegates communicate more effectively with clients and colleagues. This induction and management training course will explore methods of building rapport and how to develop effective relationships.
This course aims to enable participants to develop the knowledge, skills and confidence to produce accurate and useful minutes. It will enhance participants’ existing Meeting Skills with a focus on the role of the recorder/administrator.
This workshop focuses on how participants present themselves with sophistication, business etiquette and how to make others comfortable in a professional or corporate setting.
Communication and Influencing Skills is an interactive course aimed at those wishing to exert a higher level of influence within their business. Delegates learn how to maximise both their natural ability and to recognise when and how they need to flex this style to engage others in achieving succe...
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