This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.
Communication Skills
How much time, effort and money is lost when things go wrong in the workplace due to a breakdown in communication? At the very least, the answer must be, “lots”! Whether it is face to face, via the telephone or in writing, poor communication probably accounts for more day to day problems in business than any other single factor. This course will help to overcome these communication problems.
Who Should Attend
This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.
Learning Outcomes
It is crucial to grasp the significance of communicating accurately, concisely, and in a manner likely to foster understanding and cooperation. Effective communication is the cornerstone of successful interactions in both personal and professional spheres.
The selection of the appropriate medium for conveying a message is of paramount importance. Consider factors such as the nature of the message, the recipient, and the urgency of the communication when choosing between mediums like email, phone, or face-to-face interaction.
Understanding how to leverage a chosen communication medium to its fullest potential is essential. Each medium has its strengths and weaknesses, and being proficient in using them optimally can greatly enhance the impact of your messages.
Proficiency in demonstrating key communication skills across various mediums, including phone conversations, email correspondence, and face-to-face interactions, is a valuable asset. These skills encompass active listening, clarity of expression, and adaptability to different communication scenarios.
How to create a post-course action plan. This plan should outline specific steps and strategies to implement the learning acquired during the course, ensuring that the newly acquired skills are put into practical use.
At EQV we specialise in skills development. With a commendable 30 years of experience, we have established an excellent reputation for the delivery of highly customised and flexible training for customers nationwide.
We have built our success upon our ability to listen, offer flexibility and pay attention to detail in the whole service that we offer to our customers. We have an extensive client base including many “blue chip” companies these range from large corporate to SME’s.
Our courses are aimed at organisations from a wide range of sectors: Construction, Food, Financial, Automotive, Leisure, Public, Health, Professional and Charities.
The vast majority of our training interventions are delivered onsite at customer locations in closed group format; however, we also deliver regular closed and public scheduled courses at our headquarters in Leicestershire and offer self-study learning journeys.
Experienced and Expert trainers:
EQV has a wide group of fully employed core trainers as well as a bank of highly skilled associate trainers. This means that we can control the quality of the training and also have a large team of experts that we can use for extensive training projects.
Dedicated Account Managers:
Our Account Managers are trained to actively listen to your needs and use their extensive experience to have discussions that help scope your project and interpret your requirement and provide the best solution for you. It is their job to understand you and your organisation to give you advice on the right solutions to meet your learning and development needs.
Core Values:
Passion and Enjoyment – We are passionate about learning and enjoy and take pride in what we do.
Integrity and Transparency – We deliver what we say, when we say and are open, ethical and honest in all our dealings
Experience and Creativity – We use our experience to provide creative solutions giving best value for our customers’ specific needs
We’ll look at the hidden job market and how to use networking for successful job search. We spend time on the application and selection process and participants will have an opportunity to think about their current skills and knowledge and how to develop them to progress in their chosen career
This 1 Day Course explores the essential communication skills and techniques, including assertiveness training, required by all managers. Through examining the components of communication, delegates learn how to conduct team briefs, counsel others, provide feedback and how to successfully manage th...
This two-day course will provide you and your team with a range of skills and behaviours that will allow you to communicate clearly and effectively.
This course is designed to enable delegates to build resilience and the cognitive, emotional and behavioural tools and techniques in order for them to succeed in the work-place.
Skills for Business covers a broad base of training subjects. From Customer Service Excellence to Account Management Techniques, Sales and Time Management, the Edinburgh Chamber of Commerce develops and delivers courses in these areas.
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