Delegates will learn and practice how to use communication skills to improve personal and working relationships
Communication Skills
Learn and practice how to use communication skills to improve personal and working relationships.
Objectives
Delegates will learn and practice how to use communication skills to improve personal and working relationships.
Through understanding their own communication style and traits, delegates can begin to understand those of others and appreciate the benefits of effective questioning and listening.
Companies will benefit from enhanced exchange of information as delegates use their new communication skills.
Contents
Vital elements in communication
See no evil, hear no evil, speak no evil
Problems, pitfalls & solutions
Communication styles
Four main types
Communicating via e-mail
E-mail etiquette
Understanding your listener(s)
Open & closed questions
Getting the information you need from others
Active listening
Why should they listen to you?
Assertiveness – not aggression or submission
Four main personality types
Body language
We have been successfully providing health and safety, mechanical skills and personal development training to company employees and individuals since 1993
Our expertise and experience allows our customers to comply with current legislation, provide certification for employees and help to ensure a safer work environment.
Having built a reputation for sharing knowledge,we are a trusted training provider with strong and ongoing relations with our customers across industries including oil and gas; marine; public sector; construction and food and drink.
Our Head Office is based at our independently owned training facility in Dyce, Aberdeen. The one and a half acre site comprising of 14 classrooms; large workshops and yard areas is ideally suited to theory and practical based training.
We have dedicated practical training areas for:
Lifting Operations; Rigging & Lifting and Banksman Slinging
Forklift training – two covered areas
Confined Space, including a mobile Restricted Access Trainer for instruction at customer premises.
Manual Handling
First Aid training
Working at Height
Family owned and operated, we are extremely proud of our consistently high standards and reputation.
We are an accredited training provider recognised by the following industry bodies:
National Examination Board Occupational Safety and Health (NEBOSH)
Independent Training Standards Scheme and Register (ITSSAR)
Qual Safe Awards {QA}
Institute for Occupational Safety and Health (IOSH)
Prefabricated Access Suppliers’ and Manufacturers’ Association (PASMA)
We are the first company in Aberdeen to gain IOSH accreditation for Confined Space.
Safety Support
Many small or medium sized companies may not employ a Health and Safety Advisor but must operate in accordance to legislation and regulation. We can offer safety support services tailored to a company’s requirements.
Conference Facilities
Our dedicated conference facilities are popular with customers wanting a discreet setting for private meetings; seminars or conferences for up to 50 delegates. Rooms are equipped to high audio/visual specification and experienced Evolve staff will help make every event run smoothly.
MRT Group is an independent consulting, development and training company, offering a wide range of training, development, coaching and facilitation.
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