You will also learn how your communication skills can help you build stronger relationships with your colleagues and clients.
Communication Skills
Effective communication is a critical skill for success in the workplace, and this course is designed to help you develop the skills and techniques necessary to communicate effectively in a variety of business contexts.
Throughout the course, you will learn about the different types of communication and how to use each effectively in the workplace. You will also learn how your communication skills can help you build stronger relationships with your colleagues and clients.
Learning Objectives
Be able to identify common communication problems that may be holding you back
Develop your questioning skills so you can get the information you want
Learn what you're saying without speaking, and how to control your nonverbal messages
Develop your listening skills and empathy
Build on your ability to handle difficult situations
Become more assertive and confident in your communication
A National Training Provider
First Response Training is one of the UK’s leading and largest dedicated training providers, successfully delivering courses to more than 70,000 delegates every year.
Our vision is simple: we create safer working environments through the delivery of a range of quality training solutions across health and social care, early years, schools and all other industry sectors throughout the UK.
We have offices in the Midlands and London, as well as several training facilities based across the UK. Together with our large team of highly qualified and experienced trainers, this enables us to cover all four corners of the UK and deliver training at your premises, wherever you are based.
Delivering A Wide Range Of Services
We are unique in the depth and breadth of our course portfolio and can offer training in the fields of first aid, health and safety, fire safety, food hygiene, social care, and specialist professional development topics for all industry sectors.
Our training solutions are tailored to meet client needs, with bespoke courses developed by our dedicated Curriculum Team and delivered via tutor-led learning, distance learning, e-learning, or interactive webinar sessions.
To Thousands Of Satisfied Customers
We work with thousands of organisations from across the UK, spanning the public and private sectors and all industry types, and know how to meet and exceed diverse needs and expectations.
Our client base includes UK police forces, local authorities, NHS trusts and health authorities, schools, colleges and universities, national care providers, professional and regulatory bodies, international hospitality chains, major retailers and construction firms.
Many of our customers have been with us for several years and 99% of businesses who train with us would use us again and recommend us to others
With A Focus On Quality And Added Value
We attribute our growth and success since our foundation in 1997 to our commitment to quality. Clients come to us, and consistently stay with us, because of our robust quality management systems. Every client receives dedicated personal account management and our advisors use a collaborative approach to determine the best solution for each organisation and the people within it.
Our training courses are designed and rigorously reviewed by our Curriculum Team for total quality assurance. This ensures we stay at the forefront of changes to legislation and standards as well as maintaining expert sector knowledge.
This course is a short, intensive programme designed to help learners write an effective CV and personal statement, investigate and assess potential career options and plan a career through setting appropriate career goals. The course will cover a variety of topics, including:
Etiquette is about the rules of expected behavior in society. Good business etiquette creates a professional, mutually respectful atmosphere and improves communication.
Business reports are your company’s main tool to enable and support critical decision-making. If you are proposing a course of action – either within your company or to a client – the report you write will be its best advocate.
One of the quickest ways to write professional reports is to learn from people who know. Our first-class home study course materials, practice reports and, most importantly, expert tutor feedback will have you producing impressive reports in no time.
You can retake this assessment three times. If, after the third time, you have not passed the assignment, we will be unable to issue you with a certificate of completion.
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