Communication Skills

Verbal communication is the defined trait of the human race. However non-verbal communication continues to play an important role in our day to day life. Development of both verbal and non-verbal communication skills can redefine all aspects of one’s life from professional to social and everything in between.

The ability to convey a message accurately, clearly and as intended, is a vital life skill. The quality of life can be enhanced by working on effective communication.

The Communication skills training course is designed to improve each participant’s verbal and non verbal communication skills in particular and increase their interpersonal skills with colleagues and customers to ensure they conveytheir message clearly with impact. Communicating effectively will soon seem effortless!

Learning Plan

The Communication process

Shannon and Weaver model of communication.
 • The source - Planning the message
 • Encoding - Creating a clear, well crafted message
 • Choosing the right channel
 • Decoding - receiving and interpreting the message

Communication Barriers.

Identification of communication barriers that hinder effective communication. Development of attitudinal change
 • Factors affecting communication.
 • State of mind.
 • Attitude and assumptions.
 • Trust.

Listening skills

The benefits of listening, listening style, and techniques for improving listening skills and relationships with others.
 • Active listening
 • Empathic listening
 • Body language
 • Feedback

Body Language.

Identification of variance of body language with the delivered message. Elementary understanding and interpretation of body language..
 • Understanding non-verbal communication.
 • First impression and confidence
 • Postures and gestures
 • Feedback.

Communicating at work.

Work specific situations which involve tailoring the communication process for organisational objectives.
 • Giving feedback.
 • Influencing.
 • Networking.
 • Delivering a presentation or briefing