Communication Skills

by Pentagon Training Limited Claim Listing

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace 

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Course Details

Who Should Attend the Course? 

Anyone who wants to improve the communication skills of themselves or their staff in order to become more effective in the workplace 

Course Outline

Course Overview and Learning Objectives

  • Communication

  • What is a Skilled Communicator?

  • Individual Evaluation

  • Communication Barriers

  • Case Study: New Neighbours

  • Applying the Answers

  • Asking Questions

  • Asking Good Questions

  • Probing

  • Listening Skills

  • Quick Quiz

  • How Do You Rate Your Listening Ability?

  • Active Listening Skills

  • The Communication Funnel

  • Communication Situations

  • One Little Word

  • Body Language

  • What Do Our Bodies Say?

  • Gestures

  • Emotions

  • A Personal Action Plan

  • Reading Branch

    1 Bell Street, Maidenhead, Berkshire, SL6 1BU, Reading

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