For any individuals who need to understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.
DurationCourse Overview
For any individuals who need to understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.
What effective communication means
The communication process
Different types of communication and when to use them
Positive and negative language
Assertive, submissive, aggressive
The relevance of body language
How to control difficult conversations
Reframing and problem solving
Course Benefits
Create an open and communicative culture within the business to help increase employee morale and overall productivity through improved working relationships. Staff will feel more able to speak freely and feel that their opinion and suggestions are valued, creating increased levels of productivity and morale.
PETA was founded in 1970 by Alex Zemenides who, at the time, was Managing Director of component manufacturing company Sealectro. At the time, Zemenides felt there was a lack of training and development opportunities for his staff in the local area.
Training that could be tailored to his staff and business, that met industry and commercial standards and that didn’t have to work around a rigid syllabus or programme.
Together with five other local businesses, he created the Portsmouth Engineering Training Association – PETA – that was based in Southsea, Portsmouth.
This course will express the importance of professional communication within a business environment.
A full day training programme that delivers techniques for producing professionally-presented minutes and includes a review and evaluation of minutes that delegates are currently producing.
Delegates who want to focus on advanced communication techniques and determine the best way of having an impact on others and communicating with maximum effect.
Poor communication in the workplace is rarely A problem, it’s nearly always THE problem. Our communication skills training gives managers essential strategies and skills to successfully deal with their teams, situations and difficult conversations.
This one-day course is designed for persons to learn and develop effective communication skills that are essential in the rural workplace. Covering instructional skills and listening skills and focusing on developing excellent inter personal skills for harmonious communi...
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