For any individuals who need to understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.
DurationCourse Overview
For any individuals who need to understand the art of communication, ensuring effective delivery of a message at all levels reducing the time and energy wasted by trying to clarify ambiguous messages, or unclear instructions.
What effective communication means
The communication process
Different types of communication and when to use them
Positive and negative language
Assertive, submissive, aggressive
The relevance of body language
How to control difficult conversations
Reframing and problem solving
Course Benefits
Create an open and communicative culture within the business to help increase employee morale and overall productivity through improved working relationships. Staff will feel more able to speak freely and feel that their opinion and suggestions are valued, creating increased levels of productivity and morale.
PETA was founded in 1970 by Alex Zemenides who, at the time, was Managing Director of component manufacturing company Sealectro. At the time, Zemenides felt there was a lack of training and development opportunities for his staff in the local area.
Training that could be tailored to his staff and business, that met industry and commercial standards and that didn’t have to work around a rigid syllabus or programme.
Together with five other local businesses, he created the Portsmouth Engineering Training Association – PETA – that was based in Southsea, Portsmouth.
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In this course, we delve into the frequent issues arising from ineffective communication with employees. We explore common communication barriers and strategies to overcome them. The focus extends to understanding personal communication pref
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This highly recommended course is designed for Human Resource Professionals who want to further develop their skills and their organisation’s success. The course is also for those personnel who are involved in the Manpower and Career development operation.
This programme explores how culturally competent communication is essential to improving the use of medicines, patient safety and the health and wellbeing of people we interact with.
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