As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives.
Overview
As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives.
Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.
The Communication Skills Training Materials offered by Skills Converged focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more. To master communication skills, extensive interactive and hands-on exercises are provided during the training course which encourage learning and increase the delegates' confidence.
This course has been designed to accommodate two types of delegates with different communication needs; one group are co-workers who already know each other and want to improve their intercommunication skills and the other group are those delegates who don’t know each other or have not worked in the same team before.
This group could include anyone from newly employed floor worker to managers, executives and team leaders. The course contains various optional content that you can use to tailor the course based on your delegates' needs.
Communications Styles
What is an ideal communication?
What are different styles of communication?
What are the 4 orientations in effective communication and how does each person’s style impact their communication with you?
Interacting With People
What does it mean to be assertive and how can you achieve it?
How to provide feedback to others so they take your word seriously
How can you avoid appearing aggressive?
How to use systematic methods to evaluate what you know about yourself and what you know about others
How to learn which areas you need to work on to improve yourself based on other people’s impression of you
Questioning Techniques
How to ask the right questions at the right time
How to get what you want and stay friends
How to address uncomfortable issues and prepare others to open up to you
What are the differences between open and closed questions and how can you take advantage of each?
How to seamlessly guide a conversation towards the direction of your choice
Misunderstanding
What causes misunderstanding?
How can you minimise misunderstanding?
How can stereotyping affect your communication?
How to use active listening to gain rapport and commitment
When should you use first person sentences when communicating with others and when should you use second person?
Empathy & Emotional Intelligence
What is the effect of empathy on communication?
How to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication
Telephone Skills
How to handle phone conversations
How to put people on hold
How to transfer a phone call to someone else
How to end a phone call
Body Language
How can you read people through their body language and understand their motives better?
What gestures should you be aware of?
What are the differences between open and closed body gestures and how do they impact your communication with others?
How to spot lies
How to control your voice to get maximum effect
About Skills Converged
Training People Is Our Passion
At Skills Converged, we believe there is a better way to do training.
Our mission is to help you deliver high impact courses with long lasting results, that takes the least amount of time to deliver.
Above all, we are passionate about training methodologies and design. We are restlessly searching to improve training techniques and share this through the design of our training materials and numerous products on train the trainer such as our best-selling books, courses and articles.
A Note on Site Update - July 2023
We are excited to let you know that we have now completed a major update, giving you a completely redesigned website.
This update has been long in the making so we are excited that we can finally release it to you. We are offering you the same quality products and services as before, though with an improved website interface and functionality.
You Can Now:
Order products with a significantly improved shopping cart and checkout process
Browse the training materials based on categories, length and level
Pay using your own local currency (where possible)
Pay using a variety of payment options including Apple Pay and Google Pay
Open an account so you have a record of all your orders
Browse our free training materials, exercises and activities using multiple tags together to fine-tune the search and find exactly what you want for your courses
And many other features and improvements throughout the site
Our History
Skills Converged was founded in 2008 by Dr Ethan (Ehsan) Honary. With a background in artificial intelligence and space robotics, Ethan became increasingly interested in cognitive psychology, science of learning and eventually the training industry.
His interest and passion in the subject grew strong enough that he eventually decided to leave his full-time job in the space industry to establish a new training company.
Now for more than a decade, Skills Converged has been offering quality training products and services all across the world and has acquired numerous clients including global brands, governments, training agencies and freelancers.
With a background in technology, educational psychology and research, Skills Converged is uniquely positioned to produce state-of-the-art products which none of our competitors can match.
Based in London, we are right at the heart of the training industry in the United Kingdom. We regularly run training courses in London, our most popular one being Train the Trainer course.
We constantly analyse and receive feedback from the training community which allows us to improve the quality of our products rapidly and use this knowledge in the design of our future courses.
This is a continuous process, but one that we love to pursue and that it helps us produce unrivalled products.
The Pillars of Our Design Methodology
We use the following design principles:
Must Lead to Long Term Learning
A training course, delivered in whatever form, is not worth the time or money if attendees are not going to learn or remember the content for long. They might as well not attend.
In the last three decades, we have come a long way in understanding the role of long-term memory in cognition and subsequently in learning and training. We are enthusiastic about these developments and insights and use them throughout our entire design process.
Must Maximise Training Per Unit of Time
Time is a scarce resource. We use accelerated learning principles, experimental learning, knowledge-based learning, participatory learning, and a host of other techniques in the design of our training materials to make sure we can achieve maximum results in the shortest amount of time on any given topic.
Must Be Easy to Use
As a subject matter expert, you know the content well. When it comes to training, most of your focus, as much as 90%, should be on the training activity rather than figuring out what to teach.
We are aware of this principle and work hard to design training materials that are easy to pick up, understand and deliver. With well-designed content, you spend less time figuring out what to cover and more time on how to meet your delegates’ specific training needs. We always aim to save you time.
Every time a human being makes a decision and acts in a certain way, he or she is making an ethical decision. This decision is based upon all of their learning to that point in their lifetime and will be influenced by both the principles that they hold and the situation within which they find thems...
The course aims to develop and improve your communication skills. It provides an understanding and an awareness of the principals of good communication. The course is designed to equip you with the skills to enhance your relationships with colleagues and customers by developing the essential skills
Stepping back, recognising your existing strengths, creating a vision of your future and planning out the goals and actions to reach that future quite often gets deprioritised and delayed due to more pressing personal and/or professional demands.
We are also proud of our future options for learners and our employers. With 95 per cent of our students remaining in employed status following the apprenticeship we truly do carve out careers available to anyone.
Communicating with others is an integral part of life. While most exchanges are easy and successful, there are times when communication is misunderstood, and relationships are damaged.
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