Communication Skills

Overview

When teams and individuals communicate effectively, everything….works. Reduce barriers and increase trust and resilience by building staff confidence in face-to-face communication.

Bespoke training aids recognition and understanding of the importance of non-verbals and how personal communication styles can help or hinder, and can be adapted.

• Communication barriers

• The 4 psychological fears

• Communication styles

• Adapting your style

• Communication techniques – verbal and non-verbal

• Empathetic listening and dynamic questioning

• Staying assertive