When teams and individuals communicate effectively, everything….works. Reduce barriers and increase trust and resilience by building staff confidence in face-to-face communication.
DurationOverview
When teams and individuals communicate effectively, everything….works. Reduce barriers and increase trust and resilience by building staff confidence in face-to-face communication.
Bespoke training aids recognition and understanding of the importance of non-verbals and how personal communication styles can help or hinder, and can be adapted.
Communication barriers
The 4 psychological fears
Communication styles
Adapting your style
Communication techniques – verbal and non-verbal
Empathetic listening and dynamic questioning
Staying assertive
Sterling Training delivers amazing management, sales, soft skills and trainer training to ambitious local and global organisations. Our techniques are constantly evolving, but remain rooted in one key principle: learner-centred training with practical, real-world application.
Create impactful communications exploring different communication methods and techniques
Strong communication is essential for building high performing teams – being able to handle challenging conversations confidently, give effective feedback, receive feedback constructively are all important skills for managers and team members alike.
This course is designed for organisations which are patient/ customer / community focussed, needing to reflect its ethos (mission) in all areas of service delivery, customer service and public engagement. This course is suitable for staff, managers, trustees and volunteers.
Our Business Writing training courses are designed to teach the relevant skills to help delegates produce better business documents and correspondence.
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