This one-day course will provide staff with the essential communication skills they need to work effectively and confidently with clients, customers and colleagues. Good communication skills help staff increase their performance, reducing the time it takes to achieve both business and individual goa
DurationCommunication Skills
Ensuring excellent working relationships
Aim
This one-day course will provide staff with the essential communication skills they need to work effectively and confidently with clients, customers and colleagues. Good communication skills help staff increase their performance, reducing the time it takes to achieve both business and individual goals.
Course Objectives
- Identify barriers to effective communication
- Use a range of skills to communicate positively and clearly to others
- Speak and listen with confidence, to build rapport
- Analyse and use body language to your advantage
Course Benefits
- Improve your confidence in communicating with staff and customers
- Increase staff effectiveness
- Reduce costly errors made through miscommunication
- Steer conversations and and influence people in order to get results
- Ensure you get your message across effectively and efficiently
- Enhance your professionalism at work
Course Overview
Effective communication is of paramount importance in ensuring that your organisation gets its message across and achieves results. We will cover all aspects of spoken communication required in a business context.
This practical day will provide you with a range of effective tools and strategies to increase confidence and professionalism in communicating in a range of situations.
You will also have the opportunity to devise a personal action plan for making changes to your communication skills, for use in both a business and personal context.
About Succinct
Succinct Solutions is a business improvement company with over 15 years’ experience. We offer hands on support to help our clients increase sales and expand their client base while improving the performance of both staff and the businesses.
We founded Succinct Solutions out of a deep passion for improving businesses both internally and externally. Our wealth of experience makes us the ideal partners, we deliver drive, skills, knowledge and solutions into a client’s business to help it improve and grow. Succinct Solutions support a great number of small to medium businesses across a variety of industry sectors, from hospitality, to engineering.
How We Can Help
Over the years, we have refined and increased our offering in response to the specific needs of our clients. Visit our services page to find out more about how we can support you through improving performance and growing sales.
It takes hard work, dedication and commitment to build a stable foundation upon which a profitable, successful business can flourish. Succinct Solutions work in partnership with you to help you realise your true vision and make it the reality.
Succinct Solutions will bring your team together to work toward a common goal: strengthening your business and improving your processes. A successful business will not grow overnight; it needs careful nurturing to help it grow into a stable, profitable vehicle.
What better way to do that than alongside proven consultancy experts. We get our satisfaction from seeing our clients succeed. Our passion drives us to set the high standards that run through the core of our business.
Succinct Solutions work in partnership with you to strengthen your business. We take a top down approach, implementing strong processes within the management team.
This course is built for anyone who regularly attends or organises meetings and wishes to produce more productive notes or minutes. Learn how to prepare for meetings, log accurate details in a structured and concise manner.
Our focus is to work with Directors and L&D /Training managers to find out the organisation's learning needs for their management training, as well as training courses for employees.
Introduction: Communicating via talk, text and media is key to understanding the contemporary world and our place within it. Explore ways in which literary, media and other texts have shaped and continue to shape the fundamental contours of our world. In the 21st century, as professional work beco...
This course aims to give delegates the skills, tips and shortcuts to ensure that your meetings are productive and effective and that vital information is not lost through poor minute taking.
This course is for those who have the responsibility for accurately recording the items and events of a meeting in the form of minutes. It includes confidence building, listening and accuracy skills and skills necessary to use Microsoft Word in order to prepare and distribute a set of minutes.
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