This one-day programme will support participants to sharpen their communication skills and put them to use with increased savvy, confidence and success
DurationOverview
Effective communication skills are essential for compelling leadership and success in business. Increasing these skills can help you expand your impact and support you in inspiring, persuading and galvanising teams and customers.
This one-day programme will support participants to sharpen their communication skills and put them to use with increased savvy, confidence and success
Objectives
Enhance existing skills so as to optimise successful communication in all aspects of work and business.
Course Content
The Principal Styles of Communication
Personal communication styles and their impacts on others
Assertiveness and Successful Communication
Assessing my assertiveness
Identifying the personal qualities of assertiveness
How to build assertiveness
The Science of Persuasion
The skills and behaviours of persuasive people
Negotiation skills
Feedback
How to give feedback that empowers
Preparing for Difficult Conversations
Communicating in Difficult Situations
Using Emotional Intelligence to maintain composure and objectivity
Compassionate Communication for conflict management
Course Prerequisites
There are no prerequisites for this course.
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