This one-day programme will support participants to sharpen their communication skills and put them to use with increased savvy, confidence and success
DurationOverview
Effective communication skills are essential for compelling leadership and success in business. Increasing these skills can help you expand your impact and support you in inspiring, persuading and galvanising teams and customers.
This one-day programme will support participants to sharpen their communication skills and put them to use with increased savvy, confidence and success
Objectives
Enhance existing skills so as to optimise successful communication in all aspects of work and business.
Course Content
The Principal Styles of Communication
Personal communication styles and their impacts on others
Assertiveness and Successful Communication
Assessing my assertiveness
Identifying the personal qualities of assertiveness
How to build assertiveness
The Science of Persuasion
The skills and behaviours of persuasive people
Negotiation skills
Feedback
How to give feedback that empowers
Preparing for Difficult Conversations
Communicating in Difficult Situations
Using Emotional Intelligence to maintain composure and objectivity
Compassionate Communication for conflict management
Course Prerequisites
There are no prerequisites for this course.
Saying we believe in integrity requires us to live by the highest standards in everything we say and do. The policy & values of SureSkills is to conduct all of our business in an honest and ethical manner.
And to comply with all applicable legislation. We are entirely committed to acting professionally and with integrity in all business dealings and relationships whether in Ireland, UK or abroad.
This course is a short, intensive programme designed to help learners write an effective CV and personal statement, investigate and assess potential career options and plan a career through setting appropriate career goals. The course will cover a variety of topics, including:
Etiquette is about the rules of expected behavior in society. Good business etiquette creates a professional, mutually respectful atmosphere and improves communication.
Business reports are your company’s main tool to enable and support critical decision-making. If you are proposing a course of action – either within your company or to a client – the report you write will be its best advocate.
One of the quickest ways to write professional reports is to learn from people who know. Our first-class home study course materials, practice reports and, most importantly, expert tutor feedback will have you producing impressive reports in no time.
As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives.
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