This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of non-verbal messages.
DurationCourse Summary
This two-day workshop is designed to help you improve your interactions with other people in your workplace or at home. This workshop gives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of non-verbal messages.
This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people.
Participants also learn more about the elements of our communication with others that help us reveal appropriate information about ourselves, and how to get a handle on how to better manage ourselves for a professional image.
Course Prerequisites
No previous experience is required.
Key Benefits
Identify common communication problems that may be holding you back
Develop skills in asking questions that give you information you need
Learn what your non-verbal messages are telling others
Develop skills in listening actively and empathetically to others
Learn how to firmly stand your ground and make your feelings heard
Enhance your ability to handle difficult situations without being manipulated
Be aware of the five types of relationships
Who Should Attend?
This course is open to anyone
The Glasgow Training Group was established in Kirkintilloch, Glasgow, in 1971, with the aim of delivering high-quality apprenticeships across the West of Scotland for the automotive industry.
The company, which was created by an automotive retail consortium including Sir Arnold Clark, brought about much-needed change for apprentices and the entire industry, and introduced a varied and innovative training programme that would grow to become one of the most respected in the UK.
Purchased by the Arnold Clark Group in 2003, the business soon became known as GTG Training Ltd. and expanded its offering to provide high-quality training courses and education across a wide range of disciplines, such as Business Skills, Computer & IT, Health & Safety, Transport & Logistics and Automotive Technical.
With £50million of investment since 2004, GTG now owns five dedicated training centres – in Glasgow, Edinburgh and Wolverhampton. At the very core of the business lies a deep-seated passion for providing high-quality apprenticeships.
We recognise the importance of investing in the future workforce and our aim is to give learners the skills and experience they need to succeed in the automotive, transport and health and safety industries.
GTG hears the voice of its stakeholders and is always considering how best to meet their needs, including clients, learners, delegates, staff, the Board and the wider industry. That’s why we consistently reinvest our profits to provide flexible and effective workspaces, up-to-date technology, relevant and modern equipment, dedicated staff and more.
The growth of the business has coincided with a number of important milestones – becoming the official provider of fleet services and volunteer training for the Glasgow 2014 Commonwealth Games; a visit from Prince Charles in 2015 following our involvement with Prince’s Trust Get into Cars initiative and our Training Provider of the Year award at the 2019 Talent in Logistics awards.
With the approval of many prestigious bodies, such as SQA, IMI, RHA, ILM, FTA, City and Guilds, GTG has defined its position as one of the UK's most innovative, experienced and qualified training providers.
We also offer a range of training services to help your business, be it corporate or voluntary and community based, deal with issues or problems effectively and efficiently.
Most CV’s are looked at for about 15 seconds so unless you are spot on. It will go on the “no pile”. Companies who use technology to scan CV’s, will reject them even more quickly if they fail to hit the mark.
This course offers an insightful guide on what career development means, offers advice on how to plan your career and illustrates the tools and techniques that may come in useful.
Certain tools can be used in all aspects of communications to achieve ever improving outcomes. Building rapport, credibility and trust with your customers and colleagues through using proven techniques is a certain way to increase sales, profit, and productivity within your business.
What are all your relationships like at the moment? which ones can you predictably influence and which ones are harder or even near impossible to predict? What could you achieve and how much more satisfying would these relationships be if you could always influence them effectively?
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