Communication Skills

Overview:

Understanding how we communicate is the first step to actively managing our daily business communication —which will result in increased efficiency, reduced conflict and a better performance within our team.

To enable participants to communicate clearly and with impact, by improving their verbal and non-verbal communication style, as well as enhancing interpersonal skills. Communicating effectively will soon seem effortless.

This business-orientated course is also helpful to those providing or selling a service to others, as well as people responsible for managing communication across teams and the organisation.

Upon completion of this course, participants are better prepared to:

• Assess the vital role communication plays in organisation success
• Understand the neuroscience behind communication and its practical significance
• Understand your dominant thinking and communication style and the impact of this on those you interact with
• Use this knowledge to pick up and appropriately respond to communication cues from others
• Learn how to take appropriate "communication risks" that will help you to build long term trust
• Understand how communication styles influence the confidence in a business relationship