Communication Skills For Finance Professionals

This workshop is aimed at anyone who deals with clients. This interactive workshop will go through the key communication principles and listening techniques. We will do various scenario and role playing exercises to examine, develop and enhance these communication skills.

These skills have been incorporated into many academic and professional qualifications, in the financial markets and beyond, as the criticality of competence in communication becomes even more apparent in this post-pandemic world.

Workshop Outline:

• Types of communication skills
• Being present and in the moment with someone
• Active listening skills and exercises
• Multicultural competence
• Principles of effective communication

Outcomes Of The Workshop:

• Demonstrate a relationship of honesty and trust in client interaction can be developed.
• Assess the components of communications including linguistic signs and non-verbal communications.
• Apply active listening skills when communicating with clients.
• Select appropriate counseling and communication techniques for use.