This course is a synthesis of the most famous, widely used and evidence-based communication techniques that are available which can be applied in any situation.
DurationHow good are your communication skills? Want to learn some new techniques?
This course is a synthesis of the most famous, widely used and evidence-based communication techniques that are available which can be applied in any situation.
You will:
Understand motivational interviewing techniques – open questioning, reflective listening and summarising skills
Explore NLP and how it can help understand our own and others’ communication style, body language and priority system
Explore CBT and how to identify and address negative mindsets in ourselves, and others
Understand what defence mechanisms are, how to spot and address them
Learn how to use negative and use positive language effectively
Explore transactional analysis skills, particularly the ‘Parent-adult-child’ model.
Who will benefit from this course?
Everyone at all levels and especially staff who deal with difficult or challenging situations.
About us
HQN provides high-quality advice, tailored support, and training on everything to do with housing. We have a proven track record of helping organisations and individuals respond to the challenges of an ever-evolving sector.
HQN was originally set up by Alistair McIntosh and David Garland in 1997 to help social housing organisations navigate the new policy and regulatory landscape introduced by the New Labour government.
From Decent Homes, the creation of the ALMO movement and the Audit Commission inspection regime to the austerity years, government cuts, and the ongoing fallout from the Grenfell disaster, HQN has supported the sector every step of the way.
We have always been proud of our ability to provide fast, practical guidance to the housing profession. We do this in a range of different ways:
The Housing Quality Network – our main best practice network
Nine innovative specialist networks
Consultancy support
Accreditation
Training
Events and workshops.
What we offer
Vast expertise in housing management, asset management, housing finance, governance, leasehold management, policy and strategy, income collection, tenancy sustainment, private rented sector housing, resident engagement, neighbourhood management and building safety
Access to a wide range of associates who are all experts in their fields
Access to a bank of information and good practice drawn from our network membership and our work with the best in class
A well-respected company with a proven commitment to the social housing sector and a strong track record.
This course will benefit anyone in business who has to put together concise, complex and detailed reports
If your role involves managing clients or generating sales, you’ll know the importance of effective communication skills.
This programme explores how culturally competent communication is essential to improving the use of medicines, patient safety and the health and wellbeing of people we interact with.
Unblock barriers to your development – such as self limiting beliefs.
Bespoke courses are usually designed to meet the needs of individual organisations and their staff across the statutory, voluntary and independent sectors. They can be delivered in your own workplace.
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