Communication Skills Training

The Communication Skills training course from PD Training is one of our most popular courses and teaches you powerful concepts like how different personality types can influence communication, what your personal communication preferences are, and most importantly how to implement and use these skills immediately.

You will learn effective communication strategies for overcoming common communication barriers as well as essential skills like active listening, effective use of voice and tone, investigative questioning skills and exploring the importance of body language and the non-verbal communications coming from others.

If you have ever wanted to communicate with more clarity and impact in any of your relationships, then this course was designed for you!

You will learn about your own personality type as well as other personality types and how to engage others in an entirely new way that provides a path to better communication and improved self-confidence.

A great communication style adapts to the personalities and strengths of your team, customers, and managers. The REACH profile, included as part of the course, provides valuable insights on how you and your team prefer to work, collaborate and communicate, and how you can improve your interpersonal skills. 

This effective communication skills training course is available throughout Australia, including Brisbane, Sydney, Melbourne, Perth, Adelaide, and Canberra.

Your Learning Outcomes

After completing this course, participants will:

• Gain insight into their individual personality type and communication preferences by using our proprietary profiling tool

• Learn to recognise other people's personality types and communication preferences

• Learn to adjust your own communication approach based on need and situation

• Understand barriers to effective communication and how to overcome them

• Learn how to effectively utilise pitch, tone and speed

• Master the S.T.A.R. method for speaking on the spot

• Learn to use and read body language appropriately

• Learn how to listen more actively and effectively

• Gain valuable insights by asking open-ended questions

• Become a more effective communicator through the use and application of practical tools

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

Communication is key to success

• 5 Habits of Highly Effective Communicators

• Reflection

Topic 2

REACH – Communication Evolution Tool

• Adjusting your style for a better approach:

• Communicating when stressed

• Reflection

Topic 3

Bridge the Gap to Communication Barriers

• The Communication Process

• Types of Barriers

• Self-Awareness – Johari Window

• Reflection

Topic 4

Beyond Verbal Communication

• Understanding the Mehrabian Study

• All About Body Language

• Para-Verbal Communication Skills

• The Power of Pitch

• The Truth about Tone

• The Strength of Speed

• Reflection

Topic 5

Active Listening

• 8 Common Barriers to Effective Listening and how to overcome them

• Quadrant of cognitive/explanatory styles

• Understanding Active Listening

• Sending Good Signals to Others

• Ladder of Inference

• Reflection

Topic 6

Asking Good Questions

• Open Questions

• Closed Questions

• Probing Questions

• Reflection

Topic 7

Speaking Like a STAR

• S = Situation

• T = Task

• A = Action

• R = Result

• Using “I” Messages

• Active Constructive Response - ACR

• Reflection

Topic 8

Reflections

• Create an Action Plan

• Accountability = Action

Outstanding learning that people can do in the flow of work

• Fresh targeted video-based microlearning content with interactive lessons and quizzes included.

• Rigourous review process

• Only $11.00 per course per person per year

• Or get the $110.00 bundle and save