Communication Skills Training Course

Communication Skills Training Course

How would you rate your communication style? Are you as clear, confident and persuasive as you would like to be, or do you sometimes have trouble clearly expressing your ideas, thoughts and feelings?

This course is for anyone who wants to improve their communication skills. You will learn how to create the right impression by improving all elements of effective communication; effective speaking, writing, body language, voice tones, listening and questioning skills.

After attending this course, you will know how to eliminate many common errors and you will communicate with more clarity, confidence, authority, likeability and persuasiveness.

Why do Communication Skills Training?

Developing your communication skills is one of the most important things you can do.
Why? Because we all need to be able to explain our thoughts, feelings, ideas, facts and opinions in ways that others clearly understand, agree, and will act on.

How many times have misunderstandings and/or poor communication skills been the cause of problems in your organisation? Miscommunication is the cause of many conflicts, errors and misunderstandings so we must know how to communicate clearly.

Effective Communication is especially important to resolve conflicts and handle difficult people. If you want to improve your abilities to communicate clearly, confidently, and persuasively, or if you need help dealing with conflict and difficult people, then this course is right for you.

Communication Skills Training Course Overview

This course is split into two modules. The morning session covers developing your communication style, so that you always make a positive impression in the minds of others.

The afternoon session is about developing your communication skills, so you are able to effectively handle difficult people and negative situations, in a positive way.

We start the course with a self-assessment of your current communication style and find out what you want to gain from this training.

We discuss the three main characteristics of effective communication: Clarity, Rationality, Positivity. Everything you say creates impressions in the minds of others; we discuss how you can communicate, so that you leave the right impression.

We learn how to make ourselves always clearly understood, and how to better understand others. We learn how to always talk in positive, (affirmative) ways always giving good reasons for our message and showing our positive intentions.

In the afternoon we learn how to handle negative situations in a positive way. We discuss the various ways people respond to difficult conflict situations.

We will show you how to respond, eliminating negative emotions and instead treating all people and problems “according to the principles of reason”. We learn how to present ourselves assertively, by managing our words, body language and voice tones.

You will have the opportunity to practice your new skills in true life conflict scenarios. We finish the training day by learning how important it is to finish every communication on a positive note.

By the end of this training, you are better equipped to handle difficult people and negative situations while maintaining a positive attitude. Our goal is to help you become an effective and positive communicator.

Learning Outcomes:

• Improve your communication skills: Become more clear, convincing and persuasive

• Gain more confidence; present your message with assurance

• How to specify the exact meaning, so there is no misunderstanding

• The proper (and improper) use of humour and office banter

• Handle conflict situations and difficult conversations with the right amount of assertiveness

• Effective use of body-language gestures and voice tones

• The proper use of praise, appreciation and thanks: Always leave on a positive note