This module covers the sixth of fifteen standards of the Care Certificate, 'communication'. It will provide knowledge of using effective communication at work,
DurationCommunication
This module covers the sixth of fifteen standards of the Care Certificate, 'communication'. It will provide knowledge of using effective communication at work, how to meet the language and communication needs of service users, how to promote effective communication, principles and practices of confidentiality, appropriate verbal and non-verbal communication, and communication aids and technology.
The full list of topics is below:
1. The Different Ways People Communicate
2. Communication and Relationships at Work
3. Why it is important to observe an individual's reaction
4. How to establish an individual's communication and language needs
5. Communication Methods and Styles
6. Barriers to Effective Communication
7. Reducing Barriers to Effective Communication
8. How to Check whether Communication has been Understood
9. Sources of Support
10. Confidentiality
11. Legislation
12. Times where confidentiality might need to be broken
13. Support and Advice about Confidentiality
14. Appropriate Verbal and Non-Verbal Communication
15. Communication Aids or Technology
16. Concerns
These correspond to the standards and outcomes listed in Standard 6 of the Care Certificate.
About us
Interactive Healthcare Training was formed by Julie Cartwright in 2011, out of a successful career in healthcare recruitment. This gives Interactive Healthcare Training an insight into compliance and recruitment that proves invaluable to our clients.
Our goal is to provide our clients with the flexibility needed for modern health and social care training, and the compliance associated with this, at a competitive price.
Client and candidate support has always been a priority, as shown by the testimonials listed on our website. We are always ready to help with enquiries, either by telephone or email.
We can offer two distinct ways of working:
Alternatively, if you are an independent user, you can simply click on "Registration" to get the process started.
We hope you enjoy our training.
If you are interested in purchasing our training on behalf of your candidates, we can offer a bespoke package of courses selected by you, with a quotation offered per person.
If you would like to receive copies of your candidates' certificates while they purchase the courses online, we can offer this option too.
About our Director
Julie trained as an Occupational Therapist and worked in the Health Service for a number of years.
She then set up a recruitment agency for Allied Health Professionals, where she gained the knowledge and awareness of the compliance process that serves us well.
Julie’s extensive experience and background in the health and social care sector have given her the scope and understanding to develop courses that are specifically tailored to this industry.
This 15 credit level 7 (Masters level) Beginning a Career module is ideal for those following the route for Early Career Teachers (ECTs) exploring areas for professional development.
This course is invaluable for those who want to strengthen their communication skills and enhance their ability to interact with others.
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