An exploration of everything you need to know to build a clear, memorable and resonant message, for both internal and external audiences.
DurationComplete Communications
An exploration of everything you need to know to build a clear, memorable and resonant message, for both internal and external audiences.
The course examines how to write internal reports that have real impact, adapting your message for external stakeholders and the public, paring and polishing the information into attention-grabbing presentations and speeches, and packaging your findings for the media, both conventional and social.
In this highly interactive course, Communications Consultant at the University of Cambridge, and former BBC News Correspondent Simon Hall, provides all the insights, tips and tricks you need to make sure your message hits the mark.
Complete Communications is from our Information, Digital & Data Management series. At the Civil Service College we tailor our courses to each attendee’s role and organisation, ensuring that each participant gets the most out of the training. Our courses and trainers are continuously updated and evaluated to ensure that we are always delivering the best service possible.
About us
Civil Service College was founded in 2012 following the closure of the National School of Government in 2010. Civil Service College acquired many of the training programmes that were previously offered by the school and since then has increased the number of programmes on offer, ensuring that the available training reflects the current needs of those working in the Public Sector.
Civil Service College offers innovative training courses across subjects, from accountability and governance to leadership training, finance management, project management and personal development. All of our courses can be customised to fit your specific training needs.
Civil Service College Values
Civil Service College is a leading provider of high quality, bespoke training for those working in the public sector and civil service, here in the UK and abroad.
Our values guide our strategy and our day-to-day actions:
Quality
We provide first-rate, professional training, using the most knowledgeable experts in the field. Our staff and trainers understand the requirements from our robust quality assurance system as accredited in ISO 9001:2015.
We ensure the quality of training is consistent and at the highest quality throughout the duration of contracts. We invest in our staff so that they have the capability to deliver.
Innovation
Our trainers use techniques ranging from conceptual, experimental, and reflective learning to applied improvisation and forum theatre. We embrace digital innovation where possible, so we can work more sustainably, reducing our carbon footprint and work with our clients to achieve a shared carbon neutral vision.
Being innovative allow us to scan the horizon and equip civil servants with the skills they need to meet future demands and challenges.
Reliability
We are committed to excellent customer service and resilient in the face of obstacles. This means being available to our customers and being proactive in our engagement with our customers. This also means giving honest and constructive proposals and feedback to help customers achieve their objectives.
Surpassing expectations
We actively listen to our clients to tailor training and go beyond requirements. We see learning as a journey and we support individuals and organisations in cultivating a continuous learning culture and maximise impact of learning. As a training organisation, we remain flexible and agile to meet their objectives.
Who are we?
Our organisation comprises of a core group of trainers from former Civil Service and Public Sector backgrounds and draws on a wider network of authoritative, experienced and skilled associates and contacts to deliver specialist training.
Our trainers have vast experience working at the centre of Government in the United Kingdom, as well as with political and administrative institutions in the European Union and internationally.
The Civil Service College team also works closely with Learning and Development Directors throughout the Public Sector to ensure that our offering fully reflects the ever changing needs of individual departments and organisations, as well as the wider Public Sector and Civil Service as a whole.
Our courses and trainers are continually appraised to ensure that we always provide training of the greatest quality, offering the most significant content to meet our delegates’ needs.
We pride ourselves on being incredibly flexible with regards to learning formats, offering tailoring of both open and in-house delivery so that each delegate leaves with a wealth of relevant knowledge.
We achieve this by asking each attendee to complete a pre-course questionnaire that helps us to tailor the programme to meet their specific expectations and individual requirements.
Our international work
It’s becoming increasingly common for Senior Civil Servants to attend culture trips to explore international government structures and systems. At Civil Service College we have extensive experience in putting together Specialist programmes for international delegations, from week long training programmes for senior delegations from Sri Lanka and India to morning workshops for delegates visiting from China.
We are able to work with our excellent contact base across numerous Public Sector organisations to help plan every aspect of the trip; from accommodation and sightseeing excursions to, of course, the training programme itself.
For international organisations that cannot send employees to the UK, the Civil Service College trainers have travelled to meet with teams all over the world, including Vietnam, Turks & Caicos, Tonga, Antigua and Kosovo, to deliver our internationally renowned training in-house.
Partnerships
Civil Service College have been privileged enough to work and create strong partnership alliances with other training experts such as Marylebone Associates, LeaderShape, The English Manner and the Mongolian National Academy of Governance, to ensure we provide the best and most relevant training across all sectors.
This module stresses the importance of communication as a core skill. Effective communication with our clients has three key components: speaking, listening and creating space for effective communication to take place. All are important, but none more so than effective listening where you truly hea...
Effective Communication Skills Course Is Offered By Activity Group
This one day course includes various practical exercises in minute taking which will provide participants with the opportunity to put the learning points of the course into practice.
Being an effective communicator will reap enormous rewards, not only in business, but on a personal level as well. Effective communicators are able to influence people by being sincere, honest and direct. They are able to identify with their colleagues and stay connected.
SHARP keeps the cost to our learners as low as possible even without the benefit of regular external funding.
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